Franchise Compliance Controller

Takealot Fulfilment Solutions (TFS) a division of Takealot Online (RF) (Pty) Ltd is looking for a highly talented Franchise Compliance Controller to join our team in Cape Town.

Join Our Mission at Takealot Fulfilment Solutions We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30 million orders annually empowering businesses and driving economic growth.

Who Were Looking For:

Innovative ambitious individuals ready to shape the future of e-commerce logistics. At TFS Uniquely You meets Powerfully Us where your individuality strengthens our collective mission.

At TFS your growth is our growth. Youll be joining a team powered by Takealot Groups core values.

We are a young dynamic hyper growth company looking for smart creative hard-working people with integrity to join us. We offer a market related Total Remuneration Package which allows full flexibility according to your needs a great work environment and a promise that you wont be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:

• Monitor and report on franchise and driver performance and operational compliance in the field
• Gain contextual understanding of the operational levers involved in driving performance both regionally and branch-specific
• Train and inform SOPs at a franchise level (Managers Drivers) and identify non-compliance as necessary to senior management
• Assist in the continued improvement of SOPs for across the delivery network
• Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs as related to further business strategies aligned with the Head Office and operational teams
• Monitor and report on branch adherence to franchise agreements and key performance indicators (KPIs)
• Manage and work to improve weekly KPIs at franchise level
• Conduct regular audits to assess & measure performance and compliance
• Travel locally in and around an allocated region as well as to allocated regional branches as required as part of your weekly deliverables
• Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address
• Address key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address
• Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address

Attributes required:

• High energy self-starter high level of initiative creativity and adaptability
• Project management and ability to prioritise focus according to set deliverables is critical
• Auditing SOP compliance
• Execution oriented and operationally pragmatic
• Understand how technology works for business
• Hands-on field and operational experience
• System and process-orientated
• Attention to detail while still seeing the bigger picture
• Understand convenience and customer service
• Comfortable with change and able to engage with colleagues to assess and refine approach
• Low on ego high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners
• Organization & sound communication will be key success factors of a Compliance supervisor (Franchise)

Qualifications & Experience:

• 3 yrs experience in a client-facing role in an operational environment or similar required
• A degree or equivalent work experience in process analysis and management
• Ability to analyse data and create reports
• Proficient in Microsoft Office (word excel & powerpoint) required
• Proven track record in operational delivery and execution
• Operational experience managing an outlet hub or a restaurant will be advantageous
• Previous hospitality/retail franchise working experience will be advantageous
• Training experience in an operational setting will be advantageous
• IT or tech savvy will be advantageous
• Field-based work experience
• Previous experience in the logistics industry is not required
• Excellent communication and interpersonal skills
• Keen attention to detail
• Able to coordinate across functional teams to promote efficient operations
• Analyse and report on eCommerce performance metrics to identify areas for improvement and growth opportunities

Be part of the extraordinary. Be part of TFS.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

More than just a job we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable scalable solutions that make a difference across South Africas e-commerce landscape.