Room Service Support Officer

Your role at St John of God Health Care

You will be responsible for high quality customer service and support for the delivery of Room Service to patients to ensure patient satisfaction. You will be located in the Room Service Support Centre and receive incoming calls from patients across multiple SJGHC Hospitals.

You will assist patients with menu inquiries and questions provide information about their menu choices and enter the meal orders from the room service menu into a meal order database on behalf of the patient.

The Position

• Answer calls from patients and enter meal choices into the Delegate Menu Management system.

• Identify and escalate issues to management as they arise

• Liaise with caregivers across various departments and Hospitals as required.

• Process the call and meal selection efficiently promptly and accurately.

• Alert special requests/dietary/allergens to appropriate team leader.

• Follow communication scripts when processing a patient meal request

• Identify the patients needs clarify information and provide solutions and/or alternatives.

• Be customer focused and adapt to different personality types of patients

• Have strong verbal communication skills along with the ability to listen to the patient and interpret menu choices

You will have a strong customer service focus sound understanding of common food allergens and the ability to interpret menus along with the ability to understand the different needs of patients including cultural differences. You will have excellent communication skills including professional phone manner.

It is highly regarded if you have previous experience with therapeutic diets and similar experience in a large hospital setting.

To succeed in this role you will have flexibility to work across all types of shifts including weekends.

We are offering these positions on a casual basis at our Perth CBD office location.

Above all people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary $43.40 to $46.90 per hour (including casual penalties) plus 12% Superannuation

• Located at Perth CBD office in Kings Square

• As a casual employee you can salary package a percentage of your earnings each pay period

• A healthy work-life balance through flexible work options additional purchased leave and well-being programs

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Employee support through our dedicated free Employee Assistance Program (EAP)

• Access to a range of Lifestyle Health & Wellbeing rewards and discounts

• End of trip/shower and bike facilities

• Close to public transport

For enquiries please contact Lauren Koefoed Call Centre Coordinator on 0

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

Please note unsolicited applications from recruitment agencies will not be accepted.

St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.