Service Desk Team Leader
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Take the next step in your IT leadership career with KordaMentha!
Join a collaborative and professional team where your skills in IT support and people leadership will directly impact business success. At KordaMentha you will work in a dynamic environment helping to deliver seamless technology services across our business.
Your role
As the Service Desk Team Leader you will split your time between leading a high-performing team and delivering direct technical support. You will manage incidents resolve technical issues and ensure end users receive exceptional service while mentoring and coaching your team.
Your key responsibilities
- Actively work as a Service Desk Operator while managing the team.
- Provide first and second-level technical support (hardware software network).
- Troubleshoot Windows 11 Office 365 SharePoint Online Teams Entra ID (Azure AD) and Intune.
- Support LAN/WAN VPNs Wi-Fi Printing and AV/video conferencing systems.
- Manage daily ticket queues and ensure SLA targets are met.
- Handle escalations and lead root cause analysis and problem resolution.
- Coach and mentor Service Desk staff and manage team performance.
- Drive knowledge base creation and automation/self-service initiatives.
- Develop and maintain clear accurate support documentation and standard procedures.
- Contribute to IT security asset management and continuous improvement.
Qualifications :
- Experience in both team leadership and hands-on Service Desk support.
- Strong technical skills across Microsoft 365 Windows 11 networking and cloud platforms.
- Familiarity with ITSM tools such as ServiceNow or Jira Service Management.
- Customer-first mindset with strong troubleshooting and communication skills.
- ITIL knowledge and certifications such as ITIL MCSA or CCNA (desirable).
Additional Information :
At KordaMentha we believe there is strength in difference. Our entrepreneurial spirit expands the possibilities for action. We approach situations challenges and opportunities with optimism curiosity and diversity of thought. We seek novel solutions to problems and encourage unconventional and innovative approaches.
Our teams diverse skillsets backgrounds and experiences fuel KordaMenthas different mindset. We encourage candidates from all backgrounds to apply recognising that talent and potential extend beyond traditional qualifications. Our selection process values diverse perspectives and considers each applicants unique strengths and capabilities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Cement Plant
- Account Payable
- Bidding
- Electrical Engineering
- Kpo
- Architecture
About Company
Think beyond. Join KordaMentha where you can make a real difference from day one. Each year, we recruit a select number of bright, well-rounded graduates, and students in their final year of their degree, to start their journey with us. Become part of a unique, creative and entre ... View more
