Strategic Account Manager

Job Description:

Location:

Our mission is to unlock human potential. We welcome you for who you are the background you bring and we embrace individuals who get excited about learning. Bring your experiences your perspectives and your passion; its in our differences that we empower the way the world learns.

About the Role:

The Account Manager IV is a strategic sales professional responsible for developing and implementing effective territory sales plans to meet and exceed revenue targets within the assigned business. This role focuses on managing key accounts developing new business opportunities and selling complex solutions. The position requires a consultative and value-driven sales approach to understand customer needs create tailored proposals and maintain strong business relationships with existing and new customers.

How you will make an impact:

Strategic Account Management

• Develop and implement effective territory sales plans to consistently meet and exceed revenue targets
• Build comprehensive account strategies that identify cross-sell and upsell opportunities to grow account revenue
• Manage existing account relationships while prospecting for new business opportunities
• Identify key account stakeholders and implement strategies to grow and expand relationships
• Create data-driven strategies to successfully reach new business opportunities

Sales Process & Negotiation

• Execute data-driven negotiation processes and facilitate conversations to drive stakeholder consensus
• Influence customers with a value-driven approach throughout the sales process
• Demonstrate skilled negotiation abilities to close business by utilizing solutions from across the product portfolio
• Forecast and effectively manage pipeline in CRM systems following established sales processes
• Analyze data to support successful agreement outcomes

Customer Relationship Management

• Maintain regular contact with clients to understand their marketing/educational objectives
• Use a consultative and value selling approach to suggest appropriate solutions
• Act as the primary point of contact for assigned accounts and clients
• Proactively seek to understand customers needs and develop proposals accordingly
• Deliver exceptional customer service consistently exceeding customer expectations

Market & Customer Intelligence

• Complete in-depth customer research leveraging various sources to understand customer needs
• Seek out market insights and trends to inform sales strategies
• Use research to tailor outreach and plan for customer meetings
• Attend conferences and events to build relationships with industry partners
• Stay up-to-date with new trends in the industry

Cross-Functional Collaboration

• Work with cross-functional teams (Marketing Project Management Editorial Finance) to develop complex solutions
• Leverage internal partnerships to drive success with Customer Success Manager and Sales Support to exceed POD targets.
• Ability to deliver high-stakes presentations to drive value message while addressing customer needs and budget concerns.
• Communicate with legal on consistent basis to unlock workstreams to move agreements through proper stages.
• Demonstrate high attention to detail when completing projects
• Contribute and share insights and ideas with team members and other internal stakeholders
• Exhibit strong leadership with sales and marketing colleagues
• Participate as a member of Global Account Teams focused on identifying opportunities for key accounts

We are looking for people who have:

Education

• 4-year undergraduate degree

Experience

• 5 years of experience in the publishing industry
• Proven experience in account management and business development
• Experience selling and managing complex customer solutions
• Experience managing people or working in a highly collaborative team environment
• High fluency around Open Access trends regionally and globally

Skills & Abilities

• Ability to self-motivate and work on own initiative and/or as part of a team
• Creative and innovative thinking with ability to embrace change
• Strategic perspective that goes beyond short-term gains
• Problem-solving ability to manage complex sales processes
• Strong interpersonal and communication skills
• Ability to confidently communicate and present internally and externally
• Sales-oriented mindset to achieve financial targets
• Ability to work in cross-functional groups
• Willingness to travel (up to 30%)

About Wiley:

Wiley is a trusted leader in research and learning our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the worlds most important challenges. We are advocates of advancement empowering knowledge-seekers to transform todays biggest obstacles into tomorrows brightest opportunities.

With over 200 years of experience in publishing we continue to evolve knowledge seekers steps into strides illuminating their path forward to personal educational and professional success at every stage. Around the globe we break down barriers for innovators empowering them to advance discoveries in their fields adapt their workforces and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.

We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies. Wiley proactively displays target base pay range for United Kingdom Canada and USA based roles.

When applying please attach your resume/CV to be considered.