O365 Team Lead

Lets be unstoppable together!

At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences cultures and viewpoints that each individual brings. By embracing a wide range of backgrounds skills expertise and beyond we create a stronger more innovative environment for our employees clients and communities. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

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What will you be doing

This position will involve providing day-to-day technical support to onsite and offsite teams on issues related to Microsoft Office 365. The individual will be part of a team that is responsible for support administration monitoring troubleshooting and participating in various projects to enhance service and productivity.

Key Responsibilities: -

• Respond proactively to escalation emails and critical support requests
• Participate in troubleshooting sessions for major issues and outages
• Actively work on assigned projects and provide regular status updates.
• Follow the change management process including preparing and securing Change Request (CR) approvals
• Provide technical assistance and solutions for application-related requirements
• Implement approved changes perform testing and monitor service performance
• Collaborate effectively with cross-functional teams to resolve complex issues
• Prepare and deliver presentations to business leaders and stakeholders
• Maintain a strong commitment to delivering high-quality support and customer service
• Proactively monitor metrics and drive continuous improvement
• Handle Severity 1 2 and 3 tickets within defined SLAs
• Deliver effective technical solutions and root cause analysis
• Ensure quality and process compliance in all tasks

Required Skills & Experience: -

• Strong knowledge of Microsoft 365 (O365) Exchange and Active Directory
• Skilled in troubleshooting and configuring O365 Exchange and AD environments
• Strong knowledge of Exchange Server 2019 and Upgrade and patching.
• Proficient in Azure AD Connect and resolving sync errors
• Hands-on experience with Azure SSO App Registration and Conditional Access
• Solid understanding of Microsoft Teams functionality and support
• Basic understanding of Azure cloud and O365 integrations
• Basic understanding of Azure Automation.
• Expertise in resolving issues related to:

• Mail delivery and flow
• SSO sign-in failures
• SSO certificate renewal
• Azure application connectivity
• API permission management

• Strong working knowledge of Microsoft office and issues
• Experience with on-premises Exchange mail relay and administration
• Basic understanding of Microsoft Intune policies and device management
• Familiarity with SharePoint and mobile technologies like BES/ActiveSync

Circana Behaviors

As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization. Therefore we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Bangalore

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.