Vertical Lead

Job Description Vertical Lead (Innovspace)

Department: Innovspace Coworking Managed Offices & Services

Reports To: ED-OPS

Location: Coimbatore

ROLE OVERVIEW

The Vertical Lead Innovspace will be responsible for driving revenue growth and business performance across coworking managed offices and space-led services. The role focuses on profitable revenue pricing discipline and customer lifecycle management with accountability for contribution margins and sustainable growth.

KEY RESPONSIBILITIES

1. Revenue Ownership

Own centre-level revenue and growth outcomes

Drive ARPU and revenue per square foot

Structure deals based on rent economics and contribution margins

Balance occupancy and pricing to protect profitability

2. Pricing & Deal Strategy

Develop pricing strategies aligned with rent costs and market positioning

Prioritize managed offices long-term contracts and enterprise clients

Lead negotiations while avoiding margin erosion

3. Existing Business Growth

Drive revenue growth through seat expansion managed services and renewals

Identify revenue leakage and recommend corrective actions

4. Occupancy Management

Use occupancy as a business health indicator

Balance occupancy with pricing power and contribution margin

5. Customer Retention & Escalations

Retain high-value clients and manage escalations effectively

Optimize client mix aligned with profitability objectives

6. Market & Competitor Intelligence

Track competitor pricing and market trends

Identify opportunities for premium positioning

7. Expansion Support

Provide data-backed inputs for new location evaluation

Support leadership in profit-led expansion decisions

REQUIRED EXPERIENCE & PROFILE

612 years of experience in coworking managed offices commercial real estate hospitality revenue roles or enterprise B2B sales

Strong exposure to pricing deal structuring and revenue optimization

Understanding of rent economics and margin vs occupancy trade-offs

EDUCATION

• Bachelors degree in business administration Management Commerce Engineering Real Estate or a related field
• Postgraduate qualification (MBA / PGDM) in Marketing Sales Strategy or Operations is preferred

CORE COMPETENCIES

Commercial ownership mindset

Strong negotiation and decision-making skills

Data-driven approach

Customer lifecycle management

Stakeholder coordination

KEY PERFORMANCE INDICATORS

Total Revenue per Centre

Monthly & Quarterly Revenue Growth

ARPU and Revenue per Sq. Ft.

Contribution Margin

Managed Services Revenue

Renewal Quality

Occupancy Percentage (supporting metric)

Required Skills:

Commercial ownership mindset Strong negotiation and decision-making skills Data-driven approach Customer lifecycle management Stakeholder coordination