Clincial Administrator

Te Whiwhinga mahi The opportunity

We are delighted to offer two exciting opportunities to join our dedicated University Health and Counselling Service (UHCS) as a Clinical Administrator:

• 1 Permanent full-time (37.5 hours per week).
• 1 Fixed-term full-time (37.5 hours per week) for 18 months.
• Salary Range is $54405 - $61700 per annum depending on experience and qualifications.

These roles sit at the heart of UHCS supporting students on their wellbeing journeys and ensuring they feel cared for respected and confident in accessing the services they need.

As the first point of contact for many students you will bring warmth empathy and professionalism to every interactionwhether thats welcoming students at reception coordinating appointments or guiding them toward the right support service. No two days are the same and your work will have a meaningful and immediate impact on student success and wellbeing.

Your key responsibilities include:

• Providing exceptional front-line service in a welcoming calm and inclusive environment
• Coordinating appointments and supporting the daily operations of our clinical teams
• Handling sensitive information with care accuracy and professionalism
• Supporting clinical and administrative workflows including invoicing clinical record management scanning reporting and insurance checks
• Becoming a valued contributor to a high-performing diverse and supportive team

You will be fully supported with training in UHCS systems and processes including privacy clinical documentation primary health processes and emergency procedures.

This is a unique opportunity to support students during pivotal moments in their academic and personal livesyour work matters and it will be deeply appreciated.

For more information please review the Position Description.

Mō tō mātou rōpū About the team

University Health and Counselling Service (UHCS) is part of Student and Scholarly Services a division focused on supporting the holistic student experience. UHCS is a multidisciplinary service of GPs nurses counsellors and psychologists who work together to deliver high-quality culturally responsive care.

The environment is dynamic collegial and compassionate with a strong emphasis on teamwork shared problem-solving and continuous learning. Youll join a group of people who genuinely careabout their students and each other.

He kōrero mōu About you

You are someone who enjoys connecting with people working in a fast-paced environment and making a positive difference. You thrive in roles where organisation empathy and clear communication are essential.

You will bring:

• Experience in customer service or reception roles within busy environments
• Comfort supporting people who may be distressed or vulnerable
• A calm solutions-focused approach especially under pressure
• Excellent communication and interpersonal skills
• Strong digital literacy skills (MS Office essential)
• Discretion integrity and commitment to confidentiality

Its even better if you also bring:

• Experience in a health counselling or primary care setting
• Familiarity with student populations and wellbeing services
• Knowledge of patient management systems
• Customer service or medical reception training
• A current First Aid Certificate

Most importantly youll care deeply about providing exceptional service and upholding our commitment to Te Tiriti o Waitangi equity and inclusion.

Ngā āhuatanga kei a mātou What we offer

The University of Auckland provides a supportive people-centred working environment where your wellbeing and development matter. As part of our team youll enjoy:

• Flexible employment practices including hybrid working
• Up to 6.75% employer superannuation contribution
• Five weeks annual leave
• A wide range of professional development opportunities
• Generous parental leave provisions
• Access to on-site childcare and school holiday programmes
• Staff discounts recreation centre access discounted parking and more.

Me pēhea te tuku tono How to apply

Applications must be submitted online by 10th December 2025 to be considered. Please include your cover letter and CV outlining how your skills and experience align with this role.

For a confidential conversation about the role please contact Tania Abernethy-Jones
Please note that applications sent via email will not be accepted.

Additional Information :

To be considered for this role you must be eligible to work in New Zealand or hold a valid New Zealand work visa.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe inclusive and equitable environment. For further information on services for Māori Pacific women LGBTQITakatāpui people with disabilities parenting support flexible work and other equity issues go to .

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe inclusive and equitable environment.  For further information on services for Māori Pacific women LGBTQIATakatāpuiMVPFAFF people with disabilities parenting support flexible work and other personal circumstances go to 

Remote Work :

No

Employment Type :

Full-time