Assistant Manager Reservation

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Prime Function:

Manages and coordinates all aspects of the group inventory management process PMS Ensures all new revised and canceled convention room blocks are entered accurately and timely and enters all group information in PMS. Completes daily review group pick-up report to monitor cut-off dates and group availability. Conducts daily inventory controls to release rooms extend cut-offs and adjusts availability as determined in the sales contracts group pick-up meetings or as determined by revenue management. Communicates with sales and revenue to ensure consistency and efficiency in group inventory management.
Attends revenue management pick-up pre-convention and other designated meetings as required.
Provides service recovery for reservations related guest complaints and provides feedback if necessary to the customer and other departments.

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Answer other hotel team members questions regarding revenue management in a friendly and courteous manner.
Provide training to other hotel team members on reservations procedures and principles as needed.
Ensure that all rooms statistics reports Report of Operations and any other related reports are accurate and consistent.
Attends property Staff meetings and other property specific meetings as requested by the Revenue Manager.
Ensures that property sales strategies are followed
Ensures that all revenue management related systems are maintained.
Contribute to the development of the revenue plan.
Maintain an organized and clean work area and hotel environment.
Maintains daily communication with revenue management and front office.
Performs functions of the reservations sales agent when needed.
Assists in preparing occupancy forecasts.
Performs other duties as assigned by manager.
Update regularly selling scripts to ensure user friendly and maximizing key benefits
To have a positive impact taking personal responsibility and initiative to resolve issues
To be motivated and committed approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance

Remote Work :

Employment Type :

Full-time

Prime Function:Manages and coordinates all aspects of the group inventory management process PMS Ensures all new revised and canceled convention room blocks are entered accurately and timely and enters all group information in PMS. Completes daily review group pick-up report to monitor cut-off dates...

Prime Function:

Manages and coordinates all aspects of the group inventory management process PMS Ensures all new revised and canceled convention room blocks are entered accurately and timely and enters all group information in PMS. Completes daily review group pick-up report to monitor cut-off dates and group availability. Conducts daily inventory controls to release rooms extend cut-offs and adjusts availability as determined in the sales contracts group pick-up meetings or as determined by revenue management. Communicates with sales and revenue to ensure consistency and efficiency in group inventory management.
Attends revenue management pick-up pre-convention and other designated meetings as required.
Provides service recovery for reservations related guest complaints and provides feedback if necessary to the customer and other departments.

Answer other hotel team members questions regarding revenue management in a friendly and courteous manner.
Provide training to other hotel team members on reservations procedures and principles as needed.
Ensure that all rooms statistics reports Report of Operations and any other related reports are accurate and consistent.
Attends property Staff meetings and other property specific meetings as requested by the Revenue Manager.
Ensures that property sales strategies are followed
Ensures that all revenue management related systems are maintained.
Contribute to the development of the revenue plan.
Maintain an organized and clean work area and hotel environment.
Maintains daily communication with revenue management and front office.
Performs functions of the reservations sales agent when needed.
Assists in preparing occupancy forecasts.
Performs other duties as assigned by manager.
Update regularly selling scripts to ensure user friendly and maximizing key benefits
To have a positive impact taking personal responsibility and initiative to resolve issues
To be motivated and committed approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
E Learning
Air Pressure Handling
Client Services
Jboss
Entry Level Finance

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click