Senior Principal, Product Manager- AI Evaluation Tools

About the team:    

The ServiceNow AI Experiences and Innovation organization is responsible for driving our Agentic AI strategy and roadmap to be the AI platform for business transformation. Come join our growing team and work with some of the brightest minds in the industry as we unlock the potential of this profound technology and make it real for our customers.   

About the role:    

As enterprises continue to grow their AI maturity and adoption we need to provide our customers with tooling experiences that allow for robust evaluation of agentic AI systems and models. Agentic AI systems require the orchestration of multiple components (e.g. LLMs RAG frameworks) and given this level of complexity this is a unique opportunity for someone to step in to help build a simple but powerful experience that our allows our customers to build and deploy agentic AI systems and models with more confidence and with minimal human intervention.   

You will have strong customer empathy and an innovative mindset to understand new capabilities customers need to ensure they are able to assess accuracy performance and quality of Agentic AI systems and models. Strong partnership skills should be brought to the table to ensure that we are building products that can be used across the various business units.  This role includes regular external customer engagement opportunities as part of a high-impact customer-centric environment with a highly collaborative team.     

What you get to do in this role:  

• Distill and transform ServiceNow customer and partner ideas and feedback into a cohesive product vision and roadmap. 
• Own end-to-end feature and capability development by defining product requirements setting up user research and managing development & testing by release.  
• Clearly communicate priorities plans and customer outcomes to key internal stakeholders.  
• Partner with ServiceNow AI research teams to plan experiments and help convert them into scalable features delivering high value for customers.  
• Maintain a perspective on the rapidly evolving generative AI landscape to feed product evolution around helping customers to build and deploy trustworthy Agentic AI systems.  

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.          
• 12 years of Product Management experience or equivalent in a technical role in enterprise SaaS.   
• Experience in evaluating LLMs and AI solutions.   
• Experience working on developer tools and for technical end users.   
• Strong prioritizationskillsandthediscipline to focus on customer needs.   
• Experiencedefining andcapturingproductrequirementsandtransforming them intoaproduct roadmap.   
• Deep curiosity about customerneeds and a track record inbuilding customer relationshipsand delivering customer-centric solutions.   
• Drive solution development through big-picture solution development.   
• Ability to inspire and align engineering teams to deliver exceptional experiences. 

FD21

For positions in this location we offer a base pay of $168900 - $295600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time