Account Manager, Bonds

Are you looking for

• Time back in your day
• Flexible schedule including work-from-home options
• Paid time off
• Fun working environment
• Tuition reimbursement
• Growth & development

Were looking for a service-driven professional whos excited to grow into surety bonds and client management. This position is open to a wide range of experience levels from entry-level candidates who are eager to learn to experienced Account Managers ready to take ownership of a surety book. Final position level (Account Manager vs. Associate Account Manager) and compensation will be determined based on the selected candidates experience skills and this role youll support a book of surety bond clients learn to issue and manage bonds and act as a key liaison between clients producers and surety partners.

Whats the work like

You will...

• Manage customer service for a surety bond book of business ($250000 in commission income) meeting department service standards.
• Prepare execute and invoice bonds including performance bonds bid bonds surety bonds and related riders/change orders.
• Coordinate bond approvals by communicating with surety companies and clients and maintaining complete underwriting files.
• Process bond requests and provide required file information and copies to surety partners.
• Assist clients with billing and renewal questions and help resolve related issues.
• Maintain bond forms and surety documents to ensure smooth issuance workflows.
• Request interim and annual financial statements and work-on-hand schedules in partnership with the producer as required by sureties.
• Promptly respond to customer questions and requests for assistance.
• Communicate with the Bond Manager or producer regarding significant requests problems or missing information.
• Maintain accurate electronic account files and fully use the agency management system in daily work.
• Prioritize workload to meet objectives and timelines asking for support when needed.
• Participate in quality reviews and comply with quality program requirements.
• Follow agency and department procedures.
• Build and maintain strong working relationships with clients and surety representatives to support retention.
• Protect confidential and sensitive information.
• Continue learning through newsletters bulletins seminars and other development opportunities.
• Maintain regular and consistent attendance.
• Support special projects and other duties as assigned.

Okay so whats in it for me

At FNIC we expect a lot from our employeesbut we also believe in giving just as much back. Heres what you can look forward to as part of our team

• Competitive Pay & Benefits: We strive to offer market-competitive compensation along with comprehensive benefits including health dental vision HSA with employer contributions 401(k) employer-paid short- & long-term disability and life insurance.
• Flexibility & Time for You: Enjoy a 37.5-hour work week and Freestyle PTO that lets you recharge whenever life calls for it.
• Wellness Support: From free access to mental health resources through our EAP program to fitness opportunities (including our Omaha in-office gym and virtual workout classes) your well-being matters here.
• A Comfortable & Fun Workplace: With our dress for your day approach you can bring your authentic self to work. Plus we like to keep things fun with company outings food days and team competitions.
• Education & Growth: Well support your career goals through tuition reimbursement licensing assistance and opportunities to earn respected designations such as CISR INS or AAI.
• Mentorship & Career Development: Youll learn alongside experienced professionals who are invested in your growth helping you build a strong foundation in commercial insurance that opens doors for future advancement.

What do I need to know

You have to have

• High School diploma or equivalent.
• Valid drivers license.
• Customer service administrative or client-support experience (any industry).
• Interest in learning surety bonds (training provided).
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Comfort with Microsoft Office (Outlook Word Excel) and ability to learn agency management systems (Applied Epic).
• Strong attention to detail and follow-through.
• Ability to prioritize tasks and communicate when support is needed.
• Active Property & Casualty License or the ability to obtain a Resident Property & Casualty Agents license within 60 days after hire (FNIC provides support!).

Note: No prior insurance or surety bond experience is required. If you bring strong customer service skills attention to detail and a desire to develop professionally well provide the training and support to help you build confidence and expertise in surety bonds. Because we are open to both entry-level and experienced candidates final position level and compensation will be based on experience and qualifications.

Wed prefer it if you had...

• Experience issuing performance bid or contract bonds.
• Prior experience managing a surety or commercial book of business.

Insurance experience is not requiredwell train the right candidate!