Customer & Service Sales Support Specialist

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions offering a full line of reliable and innovative inkjet thermal transfer laser print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety regulatory and retailer compliance better product recalls and improved manufacturing processes.

Overview

Using the CRM system () manage renewals conversions (win back) and leads for service agreements. Interpret customer requirements andmaintainnecessary records in the CRM system.

NavigateERPsystem to process service contract orders credits debits and service notifications including stock movement stockcountsand material planning. Resolve routine customer enquiries and complaints. Consistently deliver professional service project positive Company image to instill customer confidence upof customer care functions whenrequired.

Role Responsibilities

• Manage end-to-endservice contractsales

• Order processinglogisticscoordinationwhile ensuring stock accuracy and customer account support.

• Maintain and update data accurately using Salesforce and SAP systems.

• Collaborate closely with internal teams and technicians to ensure seamless delivery of products and services.

• Prepare quotes track shipments and manage customer communications in line with company standards.

• Support theserviceteam with reporting forecasting and administrative tasks.

• Identifyopportunities to improve efficiency and strengthen client relationships across key accounts.

• Other administrative duties as assigned.

• Backup ofservice and customer care functions whenrequired.

• Acquireandmaintainknowledge of company products and service offerings to satisfy customer needs

Candidate Requirements

• Proven experience in a sales coordination customer service orlogisticssupport role.

• Strong working knowledge of Salesforce and SAP (mandatory).

• Excellent organisational and administrative skills with a commitment to accuracy and follow-through.

• Ability to balance sales-driven activity with process management and operational support.

• Background in or exposure to the print packagingautomationorothermanufacturing industriesis highly desirable.

• Strong communicationskills including active listening to understand customer and internal stakeholder requirements multitasking and problem-solving abilities.

• Solid Microsoft Office skills; Outlook Word Excel Adobe PowerPointetc

All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

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