Banker Support Representative

Rosemont, IL - USA

Monthly Salary: $ 19 - 22

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Wintrust provides community and commercial banking specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois southwestern Florida northwestern Indiana west Michigan and southern Wisconsin and commercial banking offices in Chicago Denver Milwaukee Grand Rapids Mich. and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont Illinois and listed on the NASDAQ Global Select Market under the symbol WTFC.

Why join us

An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years).
Competitive pay and annual discretionary bonus eligible.
Comprehensive benefit package including medical dental vision life a 401k plan with a generous company match and tuition reimbursement to name a few.
Family-friendly work hours.
With 175 community bank locations we offer opportunities to grow and develop in your career.
Promote from within culture.

Why Join this Team:

We are seeking a critical thinker whos ready to take on new challenges in support of our stakeholders ever-evolving business needs.
Our team is in a unique position that allows us to collaborate with multiple other departments and have exposure to executive management.
Gain experience and further your career by joining a growing organization.

Position Overview:

The Bankers Support Team Lead is a position that will oversee the delivery of best-in-class service to Wintrust Financial customers via telephone and electronic channels. Team Lead will serve as support within the contact center escalation queue bankers support escalation queue as well as service multiple contact center customer queues when coverage is needed.

What you will be doing:

Monitor productivity of customer service representatives. Determine procedures exceptions and workflows required to service customers.
Provide support to contact center reps customers and bankers. Troubleshoot issues with internal systems/processes and resolve any issues that arise with customer accounts.
Interact with management and other departments to solve banker and customer problems in a prompt efficient and timely matter. Provide communication and follow up to ensure representatives are fully informed of all new information related to products procedures customer needs and company related issues changes or actions.

Qualifications:

2-5 years of related work experience within financial industry
Strong written and verbal communication skills
Well organized
Bachelors degree preferred

Benefits:

Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance

Compensation:

The estimated hourly rate for this role is $19.00 - $22.00 along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors such as a candidates qualifications skills and experience.

#LI-HYBRID

From our first day in business Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation including community banking and financial services subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected categories.

Required Experience:

Unclear Seniority

Why join us

An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years).
Competitive pay and annual discretionary bonus eligible.
Comprehensive benefit package including medical dental vision life a 401k plan with a generous company match and tuition reimbursement to name a few.
Family-friendly work hours.
With 175 community bank locations we offer opportunities to grow and develop in your career.
Promote from within culture.

Why Join this Team:

We are seeking a critical thinker whos ready to take on new challenges in support of our stakeholders ever-evolving business needs.
Our team is in a unique position that allows us to collaborate with multiple other departments and have exposure to executive management.
Gain experience and further your career by joining a growing organization.

Position Overview:

What you will be doing:

Monitor productivity of customer service representatives. Determine procedures exceptions and workflows required to service customers.
Provide support to contact center reps customers and bankers. Troubleshoot issues with internal systems/processes and resolve any issues that arise with customer accounts.
Interact with management and other departments to solve banker and customer problems in a prompt efficient and timely matter. Provide communication and follow up to ensure representatives are fully informed of all new information related to products procedures customer needs and company related issues changes or actions.

Qualifications: