Account Executive, Expansions
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Job Summary
We believe conversations will become the #1 way to shop.
At Gorgias were building the platform that makes this real: a unified AI agent that sells supports and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce and were leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal seamless and intelligent. By combining deep product expertise with the latest in AI were making shopping feel more natural human and connected than ever before.
To win we focus relentlessly on:
Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy Gorgias is building the foundation for the next decade of ecommerce where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
About the Team
The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is cross-selling add-ons to our existing customer this highly cross-functional role you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue. You will join a team of 6 and have the chance to shape and build the team playing a key role in launching new products.
What Youll Do
Own a book of 60 to 80 existing eCommerce accounts focusing on expansion and upsells.
Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K$15K ACV typically closed in 35 calls).
Manage a high-velocity inbound pipeline with some outbound to existing accounts.
Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes.
Use data to identify upsell opportunities and prioritize outreach effectively.
Ask the right pain-point questions to uncover growth potential within each account.
Continuously optimize your sales process to improve deal velocity and hit/exceed quota.
Who You Are
Youre a driven and data-minded seller who thrives in a fast-paced environment. You know how to balance volume with strategy moving fast without sacrificing quality. Youre motivated by impact love solving customer problems and bring structure and curiosity to everything you do.
Specifically you have:
2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
A proven track record of hitting and exceeding quota in a fast-paced high-volume environment.
Strong ability to manage a high volume of accounts balancing multiple deals simultaneously while staying organized and efficient.
A knack for asking strategic pain-based questions that uncover new opportunities and deepen customer value.
A data-driven mindset. You use numbers to identify trends spot upsell potential and measure performance.
Able to juggle for speed and deal velocity you can move quickly from demo to close while maintaining consultative quality.
Excellent time management and prioritization skills; you know how to balance calls sequences and follow-ups.
Tech-savvy and naturally curious able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact.
Strong communication skills with clear engaging and persuasive communication across written verbal and presentation formats.
Fluency in French.
Nice to Have
Experience working directly with eCommerce merchants or within a tech startup.
Background in running or advising online stores/brands on best practices.
Perks and Benefits
Competitive salary & equity
5-week vacation plus 2 weeks RTT (We follow each countrys appropriate PTO Laws)
Paid sick leave
Paid parental leave (16 weeks)
MacBook Pro
Personal credit card to buy lunches (we use Swile)
We provide private health insurance (we use Alan)
Get up to 700 to set up your workstation at home (working from home should feel breezy)
Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
AI at Gorgias
At Gorgias AI is a natural extension of how we work and build. Our teams use it every day to research write analyze code and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT Claude Granola Cursor & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows and each team has AI champions who showcase fresh ideas during weekly company-wide standups now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy but as a multiplier helping us move faster think deeper and serve customers better.
AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications with human oversight at every stage.
Diversity & Inclusion at Gorgias
Were committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds experiences and perspectives because diverse teams drive innovation and better decision-making.
If you need accommodations during the application or interview process please contact us at .
Required Experience:
IC
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
Gorgias is the leading AI customer experience platform for ecommerce stores. Trusted by over 15,000 merchants worldwide.
