Product Operations Manager

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

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Position Overview

Were seeking a Product Operations Managerto join our newly established Product Operations team and partner with one of our four Business Units. This role blendsproduct analytics expertise with operational excellence driving clarity efficiency and impact across our product organization.

Youll act as a trusted partner for Product Engineering and Design leaders. Youll be instrumental in helping define the metrics that matter streamlining data and feedback loops coordinating planning and OKR rituals and helping shape and embed our product operating model.This is astrategic hands-on rolewith high visibility reporting directly to the Director of Product Operations.

Key Responsibilities

Metrics & Governance

• Define and maintain Metrics That Matter frameworks and KPI hierarchies (North Star input and health metrics) for your Business Unit.
• Own thetracking plan and schema governance(events properties IDs versioning QA).
• Partner with Engineering to ensure accurateinstrumentationacross platforms (web and mobile).
• Support Product Leadership indata exploration and analysis using SQLand related tools.
• Collaborate withBusiness Analyticsto ensure trustworthy data and clear insights that drive decisions.

Strategic Reporting & Insight

• DevelopBU scorecards and dashboardscovering Product and Engineering metrics in partnership with Business Analytics.
• Ensure reports and insights combine quantitative and qualitative data withclear recommendationsfor action.
• Automatereporting workflowswhere possible to improve visibility and efficiency.

Tooling & Integration

• Own theproduct analytics tech stack(e.g. Amplitude Mixpanel Pendo) ensuring teams have access training and autonomy to self-serve.
• Overseeintegrationswith our data warehouse and key business systems (e.g. Salesforce).
• Partner with central data and engineering teams on instrumentation pipelines and data quality.

Voice of Customer

• Design and manage acentralized feedback and survey strategyfor your BU.
• Aggregate insights from customer feedback NPS and internal sources intoactionable recommendations.
• Partner with Product Managers to operationalizeVoice of Customer programs(e.g. idea portals listening rituals).

Product Practice & Strategy

• Support Product Leadership instrategic planning OKR setting and key rituals(QBRs Product Summits).
• Collaborate with the Director of Product Operations todefine and evolve the Product Operating Model.
• Ensure consistent adoption ofbest practices and toolsacross the product development lifecycle.

Required Experience & Skills

• 57 years in Product Operations Product Analytics or Product Management.
• StrongSQL skillsand comfort working with raw data; experience with Python R or APIs a plus.
• Understandingdata modeling ETL and BI tools(e.g. dbt Tableau Looker Power BI).
• Proven ability totranslate complex data into clear actionable insightsfor non-technical audiences.
• Strong understanding ofproduct management principlesand product development lifecycles.
• Excellentstakeholder managementand communication skills across Product Engineering and Finance.
• Experience withproduct analytics tools(Pendo Amplitude) preferred.
• Familiarity withAI and automationin operational workflows is a plus.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

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