Product Analyst

Role Overview

We are looking for aProduct Analystto support the Rail Divisions operational and commercial functions bysupporting ourinternal management systems.

The role will focus on configuring andmaintainingforms reports document repositories and user access withinTeamleaf our job management system.Teamleafinterfaces via API with client systems and internal platforms including Power BI and Microsoft Tenant applications which require ongoing monitoring and support.

Working closely with third-party software providers the internal IT team and Rail Division stakeholders you will ensure systems remainreliableaccurate and aligned with operational and financial reporting requirements. You will also act as the main point of contact for system access and configuration requests across theRail Division andfromthe client.

Location:Rainham Essex
Hours:Monday to Friday 08:00 16:00 (40 hours per week)
Salary:Up to 45000 per annum (depending on experience)
Annual Leave:24 days (not including bank holidays)

Key Responsibilities

• Configuremaintain and update system forms workflows and document repositories withinTeamleaf.

• Support operational and finance teams withaccuratereporting of completed works KPIs and costs.

• Maintain andmonitorAPI integrations betweenTeamleaf client systems and internal reporting platforms.

• Liaise with third-party software vendors to resolve system or connectivity issuesin a timely manner.

• Provide support to site operatives experiencing mobile app or system access issues including occasional out-of-hours support aligned with night operations where.

• Work with the Lanes IT team to ensure mobile devices and system accesscomply withsecurity and governance requirements.

• Collaborate with operational managers to ensure system data supportsaccuratecommercial and performance reporting.

• Act as the Rail Division point of contact for system access requests and client-facing system queries where applicable.

• Provide product ownershipexpertiseensuring group IT central processes are consideredandensuring the needs of the C&I Rail division are met.

Requirements

• Previousexperience in an IT systems or software support role.

• Strong understanding of business processes and data capture requirements.

• Ability to translate operational requirements into practical system configurations.

• Confident working with multiple stakeholders including operational commercial and IT teams.

• Willingness to provide flexible support whento meet operational demands.

• Experience within the rail and/or drainage sector is desirable but not essential.

Required Experience:

Senior IC