Fusion ERP Functional

Key Responsibilities

• Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion ERP solutions.
• Provide excellence in customer service support track-incidence diagnosis replication troubleshooting and resolution of complicated and critical cases.
• Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.
• Interact directly with customers follows through on all assignments and takes ownership of customer issues.
• Consult with Management in directing resolution of critical customer situations.
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
• Creation/review of Knowledge Articles.
• Stay up to date on Oracle ERP advancements recommending best practices and continuous improvements.
• Contribute to a collaborative knowledge-sharing team culture.

Qualifications & Skills

Mandatory:

• Bachelors degree (BE BTech MCA) or MBA in Finance.
• Minimum 5 years of experience in Implementation support or upgrade Projects with at least 1 implementation experience on SaaS ERP Finance AR AP Revenue Management Collections Expenses etc..
• Primary Expertise in Lease Management GL AP AR Cash Management Expenses Fixed Assests
• Deep functional understanding of financial processes and ERP solution areas.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced dynamic environment with minimal supervision.
• Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
• Ability to relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios.
• Should have the ability to read and decipher software Log and Trace files as well as the ability to act upon the finding to determine a problem resolution.
• Work with users to troubleshoot and resolve issues answers business questions provides data analysis.
• Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts.
• Conduct training and knowledge sharing sessions.

Good-to-Have:

• Excellent communication and interaction skills including stakeholder and team facilitation.
• Hands-on Configuration experience on at least one or more modules
  • Fusion Cash Management Tax Module
  • Fusion Fixed Asset
  • Fusion GL Accounting Hub
• Knowledge of Fusion Cloud architecture setup manager and activities.
• Knowledge of FBDI and OTBI reports development.
• Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources such as legacy systems and third-party applications.
• Knowledge on US Tax Requirements.
• Knowledge of Security setup would be an added advantage.
• Basic Experience in one of the following areas is seen as an advantage:
  • SQL
  • BIP
  • OTBI
  • Redwood
• Strong learning orientation so you keep abreast of the emerging business models/processes applications product solutions product features technology features and use this learning to deliver value to customers on a daily basis.
• Demonstrated experience in Managed Services that include Client Relationship Management Offshore Delivery Management Project/Program Management contribution to Business & Revenue Growth significant contributions in the area of successful delivery of KPIs to the customer.