User Support Administrator Phoenix, AZ Local Only Candidates in person interviews

Role: User Support/ Administrator

Location: Phoenix AZ - Local Only Candidates - in person interviews

100% Onsite

Local Only Candidates - Resumes must specify the current location of the candidate all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.

100% Onsite

This position has the following essential functions:

1. User Onboarding & Access Setup

• Create and configure new user accounts in Active Directory (AD) email and other enterprise systems.
• Set up user profiles permissions and security groups according to role-based access policies.
• Provision hardware and software for new employees including desktops laptops and mobile devices.
• Conduct initial orientation on IT policies tools and system access

2. Active Directory & User Group Management

• Maintain and update groups and organizational units in AD.
• Assign and adjust group memberships for access to applications file shares and network resources.
• Apply security standards and ensure compliance with organizational IT policies.

3. Ticket Management & Initial Triage

• Monitor and respond to incoming support tickets through the IT service desk system.
• Perform first-line troubleshooting for desktops laptops printers mobile devices and Office 365 tools.
• Escalate complex or unresolved issues to higher-tier support teams with detailed documentation.
• Track ticket progress to ensure timely resolution and customer satisfaction.

4. Technical Support & Troubleshooting

• Diagnose and resolve common issues related to user login connectivity and software errors.
• Assist with printer setup basic networking and mobile device configuration.
• Support Microsoft 365 applications (Outlook Teams OneDrive SharePoint etc.).

5. Ticket Documentation & Reporting

• Document troubleshooting steps resolutions and user interactions in the ticketing system.
• Develop and maintain process documents
• Maintain accurate records of recurring issues to support trend analysis and process improvements.
• Provide feedback to IT leadership on ticket volume patterns and areas requiring additional resources.

6. Collaboration & Continuous Improvement

• Work closely with system administrators and higher-level support staff on escalated issues.
• Suggest process improvements for onboarding access management and ticket handling.
• Stay current with updates to operating systems productivity tools and IT security best practices.

7. Desktop & Laptop Support

• Diagnose and resolve hardware and software issues on desktops and laptops.
• Perform routine maintenance updates and patching. image install update and/or load operating system and applications.

8. Network Connectivity

• Troubleshoot wired and wireless network connection issues for end-users.
• Set up and troubleshoot printers scanners webcams and other peripherals.
• Manage docking stations monitors keyboards and other user accessories.
• Replace and repair hardware components when necessary.

9. User Support & Customer Service

• Provide clear courteous and professional communication with users
• Maintain accurate and timely records of support requests and resolutions