User Support Technician I (Columbus CI)
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Job Location:
Columbus County, NC - USA
Monthly Salary:
$ 54657 - 81986
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Agency
Adult CorrectionDivision
COO - OPS - Institutions OperationsJob Classification Title
User Support Technician I (S)Position Number
Grade
DT04About Us
The NC Department of Adult Correction is one of the largest state agencies with more than 14000 employees. It is responsible for safeguarding and preserving lives and property through prevention protection and preparation as well as the care custody and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody healthcare and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration Health Services Rehabilitation & Reentry Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!
Description of Work
Salary Range: $54657 - $81986Reporting to the Administrative Officer II this position requires basic knowledge and understanding of a wide variety of technologies to effectively support users technical needs. Job responsibilities include but are not limited to the following:
- Interacting with a broad range of users requiring strong communication skills and using technical resources to provide support.
- Setting up installing and/or repairing computer hardware software and/or peripheral equipment including copiers and fax machines.
- Imaging/reimaging CPUs loading software and databases and assigning and/or updating User profiles.
- Conducting computer diagnostics to determine the nature of problems and troubleshooting tablets used for electronic rounds.
- Troubleshooting network logins (Active directory) setups password resets and Email/Beacon logins (North Carolina Identity
Management System).
- Recommending the purchase and/or repair of equipment and working with maintenance staff on wiring for facility computers.
- Training staff on the use of computer(s) and related equipment.
- Performing and maintaining monthly and quarterly inventory of all computer assets including related hardware software and assigned laptops.
Knowledge Skills and Abilities/Management Preferences
- Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
- Working knowledge of software and hardware installation processes and procedures.
- Knowledge of system security protocols.
This is a full-time position (40 hours per week) withState Benefits.
Note to Current State Employees:
The salary grade for this position is DT04. State employees are encouraged to apply for positions of interest even if the salary grade is the same as or lower than their current position. If selected for this position a new salary will be recalculated taking into consideration the quantity of relevant education and experience funding availability and internal equity. Based upon these factors a pay increase May result.
About Columbus Correctional Institution:
Columbus Correctional Institution is located in Whiteville North Carolina and houses up to 698 male offenders in a medium custody facility.
Minimum Education and Experience
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.
Associates degree in computer science or an IT related field from an appropriately accredited institution
Or
High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the positions role. (Coursework in computer or information technology may be substituted year-for-year for the required experience)
Or
An equivalent combination of education and experience
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.
Recruiter:
Lyndsey Ryan SchrierEmail:
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
