Library Services Coordinator (Stores)

Newcastle - South Africa

Monthly Salary: £ 27319 - 29588

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Salary:27319.00 - 29588.00 per annum

Newcastle University is a great place to work with excellent benefits. We have a generous holiday package; plus the opportunity to buy more great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 10 December 2025

The Role

Newcastle University Library is the only University Library in the UK to have received the Charter Mark five times and now holds the Customer Services Excellence award which replaced it illustrating our dedication to delivering a friendly professional and efficient service to all our customers. To read more about us please click here

Our Library Research Reserve provides access to state-of-the-art off-campus storage facilities and houses both library and other University material. The Research Reserve provides a daily book retrieval delivery and journal article scanning service.

This role is an excellent opportunity for someone who can line manage and supervise a small team delivering a high-quality customer service as well taking responsibility for the safe and secure operation of our Research Reserve. This is a full-time place-based role based largely at our Team Valley facilities but will also include time in our campus-based stores and libraries.

To apply please upload an up-to-date CV and a letter of application (no more than one page) which outlines your fit for this role and any relevant experience to the key accountabilities listed below.

Informal enquiries can be made to Anne Middleton:

Key Accountabilities

To be responsible for the safe effective and efficient daily operation of the Research Reserve including the Team Valley Old Library and Bridge stores providing a daily book delivery and journal article scanning service.

To line manage and supervise the Research Reserve team of library assistants prioritising and allocating work overseeing processes monitoring quality standards delivering training and carrying out regular performance reviews.

To liaise with and work alongside colleagues from other library teams based at the Research Reserve to ensure the effective operation of the facility.

As part of the librarys Customer Service team work in partnership with colleagues based at the on-campus libraries to provide a consistently high-quality service to all customers.

To liaise with University colleagues and other stakeholders such as Security/Valley Watch Estates and Facilities owners of University finance and HR records Tyne and Wear Archives.

To coordinate and oversee the secure storage movement and retrieval of University Records Archives Special Collections and library materials within and between the University stores and libraries.

To be responsible for the creation development review and update of operational processes procedures and risk assessments.

To coordinate and carry out regular environmental monitoring and safety checks reporting defects organising repairs and ordering replacements as necessary.

To represent the Research Reserve at library meetings and committees.

Any other duties within the scope and general nature of the grade which may be required.

The Person (Essential)

Knowledge Skills and Experience

Experience of supervising and motivating staff.
Experience of working in a building or facilities management environment.
Experience of working in a customer focused environments and excellent customer care skills.
Experience of planning and developing service processes and procedures.
A working knowledge of manual handling and Health and Safety legislation.
Ability to work indpendently using own initiative and to work effectively in a team.
Excellent interpersonal organisational and communication skills.
Good IT skills including experience of using MS Office.
Experience of planning and delivering on-the-job training
Demonstrable experience of coaching to support people and improve performance.
Capable of pushing trolleys carrying books and furniture and working at height.

Attributes and Behaviour

Team-working

Building team spirit and working across teams.
Willing to help others and share workload.

Planning and Organising

Identifies what is important and prioritises accordingly.

Finding Solutions

Uses initiative to overcome obstacles and solving problems.

Delivering Services

Demonstrates commitment to the delivery of excellent services.

Projecting Confidence

Remains calm when responding to challenging situations.

Qualifications

Educated to A level or equivalent standard or significant relevant work experience.
Possession of a full drivers license.

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary we aim to provide a welcoming place of safety for all offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits supports and retains colleagues from all sectors of society. We value diversity as well as celebrate support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a GoldAthena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality CharterBronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition we are a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 28881

Required Experience:

Salary:27319.00 - 29588.00 per annumNewcastle University is a great place to work with excellent benefits. We have a generous holiday package; plus the opportunity to buy more great pension schemes and a number of health and wellbeing initiatives to support you.Closing Date: 10 December 2025The Role...

Salary:27319.00 - 29588.00 per annum

Closing Date: 10 December 2025

The Role

To apply please upload an up-to-date CV and a letter of application (no more than one page) which outlines your fit for this role and any relevant experience to the key accountabilities listed below.

Informal enquiries can be made to Anne Middleton:

Key Accountabilities

To be responsible for the safe effective and efficient daily operation of the Research Reserve including the Team Valley Old Library and Bridge stores providing a daily book delivery and journal article scanning service.

To line manage and supervise the Research Reserve team of library assistants prioritising and allocating work overseeing processes monitoring quality standards delivering training and carrying out regular performance reviews.

To liaise with and work alongside colleagues from other library teams based at the Research Reserve to ensure the effective operation of the facility.

As part of the librarys Customer Service team work in partnership with colleagues based at the on-campus libraries to provide a consistently high-quality service to all customers.

To liaise with University colleagues and other stakeholders such as Security/Valley Watch Estates and Facilities owners of University finance and HR records Tyne and Wear Archives.

To coordinate and oversee the secure storage movement and retrieval of University Records Archives Special Collections and library materials within and between the University stores and libraries.

To be responsible for the creation development review and update of operational processes procedures and risk assessments.

To coordinate and carry out regular environmental monitoring and safety checks reporting defects organising repairs and ordering replacements as necessary.

To represent the Research Reserve at library meetings and committees.

Any other duties within the scope and general nature of the grade which may be required.

The Person (Essential)

Knowledge Skills and Experience

Experience of supervising and motivating staff.
Experience of working in a building or facilities management environment.
Experience of working in a customer focused environments and excellent customer care skills.
Experience of planning and developing service processes and procedures.
A working knowledge of manual handling and Health and Safety legislation.
Ability to work indpendently using own initiative and to work effectively in a team.
Excellent interpersonal organisational and communication skills.
Good IT skills including experience of using MS Office.
Experience of planning and delivering on-the-job training
Demonstrable experience of coaching to support people and improve performance.
Capable of pushing trolleys carrying books and furniture and working at height.

Attributes and Behaviour

Team-working

Building team spirit and working across teams.
Willing to help others and share workload.

Planning and Organising

Identifies what is important and prioritises accordingly.

Finding Solutions

Uses initiative to overcome obstacles and solving problems.

Delivering Services

Demonstrates commitment to the delivery of excellent services.

Projecting Confidence

Remains calm when responding to challenging situations.

Qualifications

Educated to A level or equivalent standard or significant relevant work experience.
Possession of a full drivers license.

In addition we are a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 28881

Required Experience:

Key Skills

Customer Orders
Sales Reports
Accounting
Daily Operations
Communication
Products Knowledge
Store Management
Sales goal
Credit Card
New Merchandise
Financial Transactions
Computer System
Sales Floor
Customer Relationship
Store policies

Apply Now

About Company

Newcastle University

We are a world-class, Global Top 125 university dedicated to excellence, creativity, and innovation through our teaching and pioneering research.

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Library Services Coordinator (Stores)

Newcastle - South Africa

Job Summary

Key Skills

About Company

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