Vacancies Tinting Specialist
Share
Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
About AkzoNobel
Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.
For more information please visit
2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
This role/person requires a dedicated and proactive individual to join our team as the First Point of Contact for Customer Support on tinting machines and AkzoNobel tinting software & computers. This role is pivotal in ensuring exceptional customer service by addressing & escalating service requests troubleshooting & resolving technical issues and maintaining smooth communication between various stakeholders. The ideal candidate will have excellent communication skills technical proficiency customer-centric mindset and the ability to work independently.
The Tinting Specialist will be actively involved in handling customer calls regarding Mix2Win Next tinting software colour formulation requests and tinting machine & computer-related problems as well as managing our asset platform (SAP) and coordinating service calls that are sent to our service agent.
Key Accountabilities
1. Customer & Technical Support
Provide daily phone/email support to customers ensuring excellent service levels.
Troubleshoot tinting equipment via remote desktop and escalate unresolved cases to service agents.
Monitor the DTS Helpline and Case Management platform resolving colour formulation and breakdown requests.
Diagnose hardware/software issues and collaborate with global Mix2Win teams when needed.
Support field technicians and internal sales teams.
2. SAP & Asset Management
Create functional locations and assign assets accurately for new store setups.
Manage loan agreements and ensure proper documentation on SAP and SharePoint.
Create and track service orders (installations repairs upliftments maintenance).
Coordinate installation schedules with 3rd-party service providers.
3. Coordination & Communication
Handle customer and sales rep requests for breakdowns and new installations.
Ensure all stakeholders are informed of service timelines and priorities.
Obtain and process quotations from 3rd-party suppliers for tinting-related installations.
4. Mix2Win Online Management & Training
Create and maintain customer/store accounts on Mix2Win Online.
Ensure software databases and connectivity (SIM cards/routers) are up to date.
Maintain 90% online machine connectivity.
Deliver monthly and ad-hoc training sessions (Module 06 POS Colour Delivery).
Update training material SOPs and technical documentation as needed.
5. Tinting Projects
Participate actively in tinting and business improvement initiatives.
Experience
- A recognized qualification in a technical discipline
- Experience in tinting or related industry and a strong technical orientation.
- Proficiency in IT systems including remote support tools like TeamViewer and advanced knowledge of Microsoft Office is essential.
- Familiarity with Fluid Management tinting machines and SAPMA Level 1 and 2 certifications would be advantageous along with a proven ability to deliver exceptional customer service through professional telephone and email communication.
- Key competencies include: initiative customer focus persuasiveness and the ability to build lasting customer relationships.
- The role demands strong problem-solving skills commercial awareness project coordination capabilities and the ability to work independently while monitoring information effectively.
- Excellent communication skills and a commitment to technical and professional excellence are critical for success in this position.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.
Requisition ID:50116
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sik ... View more
AI AutoApply
Apply to 100+ jobs with one click
AI Resume Builder
Create an ATS-ready CV in minutes
AI Cover Letter
Write a personalized letter instantly
Related Jobs
Microsoft System Center Intune Specialist Entra ID Specialist
Tshwane Metropolitan Municipality
Active Directory and Exchange Specialist
Tshwane Metropolitan Municipality
