Senior Business Systems Analyst – ServiceNow (HRSD)

WILLWARE TECHNOLOGIES PRIVATE LIMITED

Job Location:

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Role:Senior Business Systems Analyst - ServiceNow (HRSD)
Company Name: WillWare Technologies
Location: Bangalore/Hyderabad
Work Mode: Hybrid

Job Description:
We are looking for an experiencedSenior Business Systems Analystwith strong hands-on expertise inServiceNow especiallyHRSD to join our team and contribute to impactful enterprise implementations.

Responsibilities:

Gather analyze and document business requirements for ServiceNow implementations and enhancements.
Collaborate with Product Owners Architects Developers and QA teams to translate requirements into user stories and functional specifications.
Support ServiceNow modules such as Incident Change Service Catalog Knowledge Case Management and HRSD.
Act as a liaison between business users and technical teams to ensure successful solution delivery.
Work with US-based stakeholders ensuring a minimum of 4 hours of overlap with PST for meetings requirement gathering and sprint planning.
Participate in UAT create test cases and validate solutions before deployment.
Support ongoing enhancements troubleshooting and maintenance of ServiceNow applications.
Prepare documentation process flows BRDs and training materials.
Provide regular status updates to leadership and project teams.

Qualifications:

8-10 years of experience as a Business Systems Analyst / Product Analyst preferably in ServiceNow.
Strong working experience withServiceNow HRSD.
Solid understanding of core ServiceNow modules and custom application development.
Proven ability to gather business requirements and translate them into functional specifications and user stories.
Experience working in Agile/Scrum environments.
Excellent analytical communication and problem-solving skills.
Ability to independently lead meetings with business and technical stakeholders.
Prior experience with US-based teams; must be flexible for PST overlap.
Experience with ServiceNow reporting workflows and integrations (preferred).
Good documentation skills (BRDs User Stories Acceptance Criteria Process Flows).
Exposure to ServiceNow Security modules.
Knowledge of ServiceNow scripting (Client Scripts Business Rules) is a plus.
Experience with platform upgrades or migrations.

Certifications:

ServiceNow Certified System Administrator (CSA).
ServiceNow HRSD certification (preferred).

Role:Senior Business Systems Analyst - ServiceNow (HRSD)Company Name: WillWare TechnologiesLocation: Bangalore/HyderabadWork Mode: Hybrid Job Description:We are looking for an experiencedSenior Business Systems Analystwith strong hands-on expertise inServiceNow especiallyHRSD to join our team and co...

Role:Senior Business Systems Analyst - ServiceNow (HRSD)
Company Name: WillWare Technologies
Location: Bangalore/Hyderabad
Work Mode: Hybrid

Responsibilities:

Gather analyze and document business requirements for ServiceNow implementations and enhancements.
Collaborate with Product Owners Architects Developers and QA teams to translate requirements into user stories and functional specifications.
Support ServiceNow modules such as Incident Change Service Catalog Knowledge Case Management and HRSD.
Act as a liaison between business users and technical teams to ensure successful solution delivery.
Work with US-based stakeholders ensuring a minimum of 4 hours of overlap with PST for meetings requirement gathering and sprint planning.
Participate in UAT create test cases and validate solutions before deployment.
Support ongoing enhancements troubleshooting and maintenance of ServiceNow applications.
Prepare documentation process flows BRDs and training materials.
Provide regular status updates to leadership and project teams.

Qualifications:

8-10 years of experience as a Business Systems Analyst / Product Analyst preferably in ServiceNow.
Strong working experience withServiceNow HRSD.
Solid understanding of core ServiceNow modules and custom application development.
Proven ability to gather business requirements and translate them into functional specifications and user stories.
Experience working in Agile/Scrum environments.
Excellent analytical communication and problem-solving skills.
Ability to independently lead meetings with business and technical stakeholders.
Prior experience with US-based teams; must be flexible for PST overlap.
Experience with ServiceNow reporting workflows and integrations (preferred).
Good documentation skills (BRDs User Stories Acceptance Criteria Process Flows).
Exposure to ServiceNow Security modules.
Knowledge of ServiceNow scripting (Client Scripts Business Rules) is a plus.
Experience with platform upgrades or migrations.