Business Ops Consultant

Summary

The Business Ops Consultant provides overall coordination support and maintenance necessary to ensure the proper and effective functioning of APS Operations business unit operations and/or department position requires a fundamental understanding of business operations processes and business unit(s) systems utilized within the organization.

As a Business Ops Conusltant at APS you will:

• Participate in the development analysis planning administration communication and implementation of a broad range of business unit projects processes and practices.
• Serve as a business unit analytical expert for process analysis data analytics which may include identifying potential security risks possible data breach situations ensuring adherence to all regulatory requirements system security reporting intranet web pages and other areas as defined.
• Work with other department functions to define opportunities identify and implement solutions and measure improvements to ensure desired results were achieved.
• Plan and assist in implementation of solutions that will maximize organizational effectiveness through the use of technology.
• Develop and maintain reports using standardized reporting protocol for business unit company reports and statistical summaries ensuring data integrity and consistency.
• Formulate define and document business processes by clearly defining project scope and objectives through research benchmarking and fact finding combined with a good understanding of business functions systems and industry standards.
• Lead cross-departmental projects involving process and/or system improvements.
• May lead and/or contribute to projects with moderate or complex scope and budget.
• Assist with the development of less tenured personnel.

Minimum Requirements

• BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business information technology or a related area
• AND an additional eight (8) years of progressively responsible experience where a strong understanding of business unit operations business unit systems database design structure functions and work processes and experience with database tools has been obtained.
• Previous experience with the systems specific to the business area may also be required.
• Demonstrated knowledge of business processes and operational knowledge including functions procedures processes and computer systems.
• Ability to identify process improvement opportunities gaps data analysis and recommended solutions which tie functional needs to technology solutions.
• Demonstrated project/team experience and ability to prioritize work. Ability to review data see relationships and patterns as well as possess strong analytical communication interpersonal and organizational skills.
• Experience in managing projects and identifying and resolving issues.
• Expertise in PC applications including advanced skill level in Microsoft Excel Access Word.
• Requires proficient knowledge of emerging practices and technologies used within the business area. Knowledge of applicable federal and state laws regulations and standards impacting business areas.
• Demonstrated communication skills both verbal and written.

Major Accountabilities

1) Participates or leads projects to formulate and define business needs system scope modifications and objectives through research and fact finding combined with a good understanding of business functions systems and industry requirements.

2) Researches analyzes and resolves routine to complex business/operational problems within the business units. Interfaces with IT Systems Analysts or vendors to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.

3) Participates in or oversees analysis planning and implementation of enhancements to new and existing processes which may include new systems and/or enhancements to existing to gather and write moderate requirements based on business needs with consideration of business goals and future needs.

4) Provides input and gathers functional requirements policy/procedure interpretation and future business system needs. For smaller projects may coordinate assigned phases of project planning and execution including estimating resources and tasks creating managing and controlling project schedules and resources.

5) Using quantitative metrics analyze process designs workflows and suggests process improvement initiatives which may include potential technology solutions to streamline automate and/or improve process efficiencies.

6) With limited direction coordinates and participates in the development of effective business cases using sound cost/benefit apprised of current and emerging trends for business unit.

7) Provides operational support for business area and multiple systems including but not limited to researching and resolving system problems gap analysis training identification and delivery and data integrity audits.

8) Writes maintains and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard and complex reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.

9) May monitor and track business goals activities performance monitoring and issues for an assigned unit(s) to keep management apprised of business unit activities.

10) Actively shares knowledge of business/technical environment priorities and processes to less tenured personnel.

11) Conducts research performs data analysis and reports findings through formal presentations.

12) Participates in project assignments as a lead or a key for coordinating activities within the business areas of project responsibility to include needs analysis scope definition testing strategy implementation and user support application/system training to functional users.

13) May be responsible for managing access security for business systems and ensuring appropriate data security controls including process and system documentation.

14) Maintains documentation of processes guidelines tools procedures and training aids required to support business unit.

15) May participate in the planning development and administration of business units budget functions.