Customer Experience Processing Specialist (Administrative Operations)
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Work remotely while supporting customer requests data processing and administrative task coordination.
Best suited for organized candidates who take accuracy seriously and communicate professionally.
Recruitlytics provides operational support solutions and structured service coordination for modern teams. We are hiring a reliable Customer Experience Processing Specialist to manage customer communications verify records and support operational task completion within internal workflows.
This role combines service communication with data processing and administrative support requiring attention to detail and strong consistency.
What Your Day Will Look Like
Process incoming service requests and categorize them by urgency and department
Provide professional replies to customers and confirm next steps clearly and confidently
Validate details such as names email addresses account information and case history
Maintain trackers task lists and case notes with consistent formatting and accuracy
Ensure no requests are missed by tracking open items and following up consistently
Support workflow execution by coordinating internal task assignments and confirmations
Organize digital documentation and maintain audit-ready records
Assist with administrative duties such as formatting reports updating logs and scheduling follow-ups
Identify recurring customer issues and report patterns to improve internal service quality
Requirements
Strong written English and customer communication ability
Experience using spreadsheets email management systems and tracking tools
High attention to detail and strong accountability
Independent work habits and reliable availability
Ability to manage time effectively and handle repetitive tasks professionally
Nice to Have
CRM or ticketing experience
Experience with remote operations or back-office support processes
Company Industry
Retail
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
