Guest Experience Manager
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Job Location:
East Melbourne - Australia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Guest Experience Manager you will play a pivotal role in managing all aspects of guest relations ensuring a flawless customer journey from pre-arrival to post-departure.
Reporting to the Rooms Division Manager the Guest Experience Managers responsibilities will included (but not limited to):
Oversee all aspects of guest relations ensuring a seamless customer journey from pre-arrival through post-departure.
Warmly welcome guests manage inquiries requests and complaints and coordinate special amenities events and VIP arrangements.
Build strong guest relationships maintain accurate and up-to-date guest profiles and support the training and development of Front Office team members.
Monitor guest feedback and NPS trends responding across all platforms to drive continuous improvement and elevate the overall guest experience.
Anticipate guest needs deliver personalised service and ensure all touchpoints reflect exceptional service standards.
Qualifications :
You will ideally have the following experience:
Strong interpersonal skills empathy and polished communication.
Excellent problem-solving abilities and attention to detail.
Proven capability in managing guest feedback with professionalism and diplomacy.
Additional Information :
Valuable Savings and Perks: Enjoy discounted car parking right on site plus exclusive deals on food & beveragemaking every day at work rewarding as well as affordable.
Global Accor Privileges: Get access to special Accor family and friends room rates across the globe along with additional staff discounts at Accor hotels worldwideperfect for your next getaway or a holiday with loved ones.
Development and Opportunities: At Accor your growth is our priority. Join us for outstanding career development with world-class training and opportunities to advance across our global network
Remote Work :
No
Employment Type :
Casual
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
