Ag Application Technical Communicator

Responsibilities:

Performs and assists with technical support line problem resolutions
Provides information coaching and troubleshooting on machines engines parts and/or repairs
Trains technical support staff on product knowledge work flow processes and customer service & communication skills
Performs field visits with internal and OEM personnel to resolve escalated customer issues
Communicates with manufacturers for product updates and safety issues
Works collaboratively on a team.
Mentors coaches and develops technical support personnel.
Assists with training curriculum and technical content.
Assists the technical support supervisor with meetings and setting support metrics and keeping staff technically up to date on current and emerging products.
Assists with new product introduction and integration in to Zieglers product portfolio.
Supports product problem management progression and resolution with various OEMs
Assists customers with on-going product problems.
Resolves escalated customer issues.
Consults on goodwill negotiations with customers and OEMs.
Coaches internal customers on technical aspects of Zieglers product lines.
Communicates with factory engineers on product problems.
Provides information coaching and troubleshooting on machines engines parts and/or repairs.
Assists Parts personnel (ie. helps locate hard-to-find parts when Parts Supervisors are unable to help).
Assists with warranty claims providing information to assist them in filing claims.
Works in a cooperative manner with team and superiors.

Qualifications:

High School Diploma or GED required
2-year technical or 4-year bachelors degree preferred
5 years related experience
Strong knowledge of product lines procedures and problem solving protocols
Supports various levels of employees on questions and problem solving
Good computer skills with knowledge of MS Powerpoint MS Excel and Word
Excellent communication skills - both verbal and written
Strong customer service skills
Technical operational or support and service knowledge of product line is required
Intermediate industry knowledge is required
Personal attributes: Attention to Detail Customer Focus Leadership Planning and Organization Problem Solving Teamwork

Travel:

Able to travel up to 25% of time

Minimum Physical Requirements:

• Standing walking using hands talking hearing

• Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914 Ziegler is a third-generation family-owned CAT dealer with over 2400 employees across 30 locations in Minnesota Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits work/life balance and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

Starting wage is dependent on skills experience education and location. Pay range may vary by 10% depending upon the applicants location. Along with competitive pay full time positions are benefits eligible which includes:

• Health Dental Vision and Life Insurance

• 15 days of PTO your first year accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account) Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. were committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.