Key Account Manager Hospital Laboratory Networks

Diasorin is a global leader in diagnostic solutions pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years weve earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions made available thanks to ongoing investments in research positions us as the player with the widest range of specialty solutions in the sector and identifies us as the Diagnostics Specialist.

Why Join Diasorin

• Impactful Work: When you join Diasorin you become part of a team thats dedicated to improving lives. Your contributions will directly impact patient care making a meaningful difference in the world.

• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world expanding your horizons and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive collaborative environment where everyone can thrive.

Join Our Team: If youre passionate about innovation diversity and making a positive impact on healthcare Diasorin is the place for you. Were looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team thats shaping the future of diagnostics Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier more connected world. Together we can make an impact!

Job Scope

This Key Account Manager role is a strategic role for the DiaSorin India entity. You are responsible for creating and promoting the Brand Image and commercial success of the product range in the Hospital Lab Chain Sector via key customer colleague and industry interactions. The Account Manager is the interface between the customer and DiaSorin senior commercial leaders balancing the needs of both to deliver mutually beneficial outcomes for the company and the customer. This AM is responsible for meeting and exceeding sales objectives consistently growing the business year over year as well as achieving budget. Compliance to policies and procedures such as our CRM and forecasting are critical to role success. The role works effectively with other teams such as Marketing Logistics and Service. The AM provides proposals for review and manages the existing customers whilst hunting for ideal new customers in this market segment.

Key Duties and Responsibilities

• Manage a network of accounts and customers in line or exceeding budget expectations
• Collaborating with staff and resources to achieve the above
• Forecasting budgeting and reporting CRM administration
• Outstanding customer satisfaction
• Strategic advice to management on industry or customer trends and activities
• Business/customer retention and contract management
• Business growth new customers
• Participate in pre-marketing and new products launch activities including pricing
• Collect and consolidate market information to help drive innovation and customer satisfaction
• Work in conjunction with Technical Support and Quality to deliver and control customer satisfaction outcomes and complaints reporting.
• Develop/maintain key relationship in laboratory or hospital networks
• Evaluations/Trials overview with Product Management/Specialists
• In person and virtual support of the national team
• Co-Calls with marketing service management effectively managing these for the customer

Education Experience and Qualifications

Education / Specialization:

• Tertiary qualifications in science and experience in laboratory operations especially hospital lab operations is preferred. Additional qualifications in business commerce marketing is an advantage.

Experience:

• 10 years successful working experience in multinational companies
• 10 years successful professional experience as Business Account Key Account Manager
• 5 years professional experience in Diagnostic or Research Laboratory preferably Immunology
• Strong positive relationships with senior decision makers in the industry
• Demonstrated experience presenting to customers and colleagues

Technical Competencies:

• Knowledge of the laboratory processes and workflow/challenges
• Familiarity with the interface of software applications and instruments platforms
• Immunoassay and related techniques

Skills:

• Strong organizational and planning skills
• Emotional and Social Intelligence
• Ability to build effective working relationships
• Seasoned Experience using Microsoft Power Point Word and Excel
• Flexibility and ability to liaise with different organizational areas and key internal and external referees
• Very strong written and verbal English language

Attitude

• Passion for the customer experience
• Helpful with customers and colleagues
• Integrity/Congruence. You do what you say you will do.
• Emotional and Social intelligence/awareness

Languages: Written and Spoken English

Travel availability: Full flexibility India and International

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

The above job description is intended to describe the general content identify the essential functions and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed written consent from the Diasorin Human Resources Department.