Site Setup & Support Engineer

Please click here for the role profileSite Setup & Support Engineer Role

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Team at L&Q:

Are you an experienced Technical Support professional looking for a Site Set-up & Support Engineer role Do you have the drive and experience tohelpL&Q with its plans to invest grow and transform its business to provide outstanding support to our Staff.

The Site Set-up & Support Engineer will be responsible for setting up decommissioning and supporting networks and IT equipment across all L&Q locations including sales suites construction sites care homes and offices throughout England. A key focus of this role is supporting the WAN Refresh Project by helping deliver new internet circuits to remote sites across the North and South regions. Responsibilities include conducting and coordinating site surveys scheduling and overseeing installations liaising with vendors and internal teams resolving technical issues tracking deployment progress and ensuring smooth transitions to the new WAN infrastructure. This position plays an essential role in enabling L&Qs operational needs and supporting its wider growth strategy.

Reporting into the Technical Services Manager the Site Set-up & Support Engineer will be specifically aligned to the Service Delivery function whos focus it is to provide exceptional service to all customers internal and external within the business.

If this sounds like you we would love for you to apply!

Your impact in the role:

• Be involved in the setting-up decommissioning and supporting of IT at L&Q sites.
• Prioritise progress and resolve technical queries and service requests in accordance with SLAs in a fast-paced organisation.
• Represent the team at project meetings
• Be responsible for stakeholder and vendor management
• Be able to propose improvements that will result in improved quality and productivity
• Be involved in network monitoring activities.
• Resolve issues in a competent manner whilst communicating professionally with the customer and members of the Service Desk Infrastructure and Professional Services teams.
• Proactively propose measures to prevent incidents and provide technical advice on measures to fix on-site issues.

What youll bring:

• Strong understanding of networking technologies (WAN LAN routers switches internet circuits).
• Experience setting up troubleshooting and decommissioning IT and network equipment.
• Familiarity with site connectivity requirements and infrastructure installations.
• Ability to diagnose and resolve technical issues efficiently.
• Experience working with Cisco Meraki.
• Experienced working with troubleshooting and improving Windows Server technologies Windows 11 and Office 365
• Good understanding of Wi-Fi and networking
• Strong documentation skills with high level of attention to detail and accuracy

• Experience coordinating multi-site IT or network deployments.
• Skilled in planning scheduling and managing site surveys and installations.
• Ability to track project progress manage documentation and report on status.
• Experience working with third-party vendors and service providers.

• Strong communication skills for working with internal teams external engineers and site contacts.
• Ability to explain technical information clearly to non-technical stakeholders.

• Excellent organisational skills to manage multiple tasks and sites simultaneously.
• Strong problem-solving abilities especially when resolving on-site technical or logistical issues.
• Should have very good incident management skills and troubleshooting capabilities to identify the root cause of issues with hands on capability essential
• Solid communication and diplomacy skills with a strong ability to persuade and influence

• Willingness and ability to travel to various L&Q locations (sales suites lodges construction sites offices) across England.
• Should have Full UK driving license and have access to a car with business use insurance

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.