Customer Support Manager

Were the global leader in providing energy solutions that help businesses grow and communities thrive.
We work as a team and were proud of the difference we make to customers to local communities and towards a sustainable future for the world.

Were looking for a Customer Support Manager based in Cannock to lead our Customer Service Fuel Planning and Billing teams driving operational excellence improving working capital and delivering exceptional customer satisfaction.

Why Aggreko

Here are some of the perks and rewards:

• Generous benefits package (including but not limited to pension plan bonus scheme and Life Assurance)
• Generous holiday entitlement with option to buy or sell
• A focus on continued personal development
• Paid time off work for volunteering in the community
• Access to our Employee Assistance Programme which helps promote and support a healthy lifestyle

What youll do

• Lead and develop highperforming teams across customer service billing and fuel planning fostering a culture of excellence professionalism and accountability.
• Drive improvements across the revenue cycleenhancing customer experience reducing billing delays and supporting Group working capital targets.
• Service performance targets through improved processes accuracy and simplified workflows.
• Oversee the customer invoicing cycle ensuring accuracy reduced complexity and a clearer endtoend experience for customers.
• Strengthen data accuracy and operational consistency across task timeliness credit handling endofhire processes and change order management.
• Manage the collection analysis and actionplanning of NPS results for the region with a strong focus on detractor followup and customer satisfaction improvement.
• Handle escalated customer issues and implement corrective actions using insights trends and best practices.
• Ensure efficient running of the customer centre coordinating resources systems and processes to deliver seamless and exceptional customer experiences.
• Support hiring onboarding and development activities to ensure the function is appropriately staffed and trained for future success.

Youll have the following skills and experience

• Extensive leadership experience in Customer Service or Customer Support roles.
• Experience managing a billing team responsible for >$250m in annual revenue.
• Proven track record of improving customer satisfaction through customer-facing or contactcentre operations.
• Strong proficiency in CRM systems such as Salesforce Dynamics Power BI or similar.

Find out more and apply now.

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Equal employment opportunity

We welcome people from different backgrounds and cultures and respect peoples unique skills attitudes and experiences. We encourage everyone to be themselves at work because we know thats how we do our best for each other for our customers for the communities where we work and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko we will consider your application based on your qualifications and experience and not on your race colour ethnicity religion sex sexual orientation gender identity national origin disability or veteran status.