Senior Enhanced Care Manager

Seeking: compassionate individuals looking to help make a difference!

If you are passionate about making a difference in someones life and want to work for an organization that appreciates and recognizes their employees success we encourage you to apply today!

Seeking a Full Time Senior Enhanced Care Manager on our Rome Corps Team

Our Full Time opportunities offer:

Generous time off every year including 14 paid holidays up to 3 personal days vacation time and sick time

Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)

Comprehensive Health Care Coverage with low cost employee premiums co-pays and deductibles

Company Paid Basic Term Life Insurance for Employee

Long Term Disability Insurance

Eligibility for supplemental insurance plans including Short Term Disability AFLAC and Voluntary Term Life

Flexible Spending Account

Eligibility for Federal Student Loan Forgiveness Program

Tax Deferred Annuity (403B)

Christmas Bonus

Wireless discount for Verizon customers

Free parking

SCOPE AND PURPOSE OF POSITION:
Senior Enhanced Care Manager will serve as coordinator of Care Manager team and as the direct point of contact for Medicaid Members with ongoing HRSNs (health-related social needs). Senior position will include monitoring schedules and assisting oversight of the Care Management team as they implement Social Care Network activities across multiple regions in the Healthy Alliance Social Care Network. Will coordinate directly with the Headquarters team to identify areas of improvement and received technical assistance to support the project. Senior will also provide Care Management and is responsible for providing service to the Member throughout the social care journey including conducting screening eligibility assessments managing referrals completing direct assistance and follow-ups to address outstanding needs.

This position is community and office based requires collaboration and engagement within and outside the Salvation Army coordinating closely with community agencies and significant interface with the client database. This position requires strong communication and organizational skills willingness and ability to operate in various environments including high-volume social service agency setting. Prefer candidate with previous leadership experience. Minimal travel may be required to other Salvation Army locations for on-site service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Senior Care Manager Responsibilities:
Provide oversight and direction to the SCN Care Management team.
Work closely with Divisional Headquarters team to ensure collaboration between Care Managers and non-local Salvation Army Centers
Monitor CM teams data entry and compliance

Care Manager Responsibilities:
Provide case/care management to Medicaid Members seeking assistance from Salvation Army Centers including screening assessment social care plan and direct service delivery related to specific health-related social needs as identified by Social Care Network.
Manage incoming referrals for enhanced HRSN services within required timeframes to ensure successful and timely connections are made for community members.
Assess clients for Level 1 and Level 2 services. Conduct and document outreach to Members in alignment with required frequency modality and timeframe.
Maintain caseload levels to sustain position through SCN billable activities within 3 months
Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs. Manage Member consent and attestation as required.
Conduct eligibility assessments and refer Members to eligible programs and services including enhanced HRSN services (Level 2) and/or existing federal state and local resources (Level 1).
Develop social care plans that include a summary of Member needs eligibility and services to which they are referred. Update the service plan throughout engagement.
Document progress notes and action taken with each referral and service provision. Provide accurate and complete data entry consistently via the SCN client database platform
Operate out of the primary location and provide Care Management support to Salvation Army centers across the SCN footprint; some/minimal travel to other Salvation Army sites as needed
Engage Corps leadership team case management staff and food program staff as needed
Communicate regularly with Divisional Headquarters Social Services team to discuss program progress solve problems share detailed feedback on successes and challenges of the project and continually look for opportunities to enhance the community member experience.
Complete all initial and ongoing trainings as required for SCN; participate in annual professional development training
Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend Salvation Army staff meetings
Adhere to Salvation Army Policies and Procedures

SPECIAL SKILLS CERTIFICATES LICENSES REGISTRATIONS:

Strong communications skills (both written and verbal) positive attitude initiative flexibility collaborative and cooperative approach and dependability required.
High level of confidentiality and discretion good judgment and critical/proactive thinking are essential.
Is self-motivated to advance work seek solutions and gain input from others at the appropriate intervals
Able to maintain patient professional demeanor when dealing with diverse community of clients colleagues volunteers community members and others
Must demonstrate empathy and compassion through action and speech.
Good organizational skills and attention to details.
Good computers skills including Microsoft Word Outlook and Excel.
Ability to work effectively with minimal daily supervision and guidance.
A valid drivers license that meets The Salvation Army insurance requirements.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.