Service Desk IT Support Specialist

Queens Village, NY - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

For over 16 years Trilyon has been a leader in global workforce solutions specializing in Cloud Technology AI/ML Software Development Technical Writing and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering IT and emerging technologies. For additional information or to view all of our job opportunities please visit our website

We are seeking a Service Desk / IT Support Specialist to join our team. This role will involve supporting and maintaining end-user devices and network infrastructure at a client site. The ideal candidate will have experience in supporting desktops laptops mobile devices printers/scanners network hardware (routers switches wireless access points firewalls) incident management through ITSM platforms and strong customer-service skills.

Job Title: Service Desk / IT Support Specialist
Location: Queens Village NY (On-site)
Duration: 6 months (contract)
Rate/Salary: Enter Pay Rate/Salary Range

Job Description:

Provide end-user devices support - desktops laptops mobile devices printers scanners.
Maintain and troubleshoot network devices including routers switches wireless access points and firewalls.
Handle incidents via an ITSM platform and drive issues to resolution.
Perform support tasks on a 24 7 shift basis (rotational shifts).
Walk around the airport terminal site to inspect devices and report issues - mobility required.
Carry install and configure hardware (laptops desktops cables) as needed.
Create and maintain documentation manuals related to device setup troubleshooting and support procedures.

Why Join Us
Trilyon Inc. offers a comprehensive benefits package.
Opportunities for growth and professional development.
Collaborative and inclusive company culture.

Equal Employment Opportunity (EEO) Statement:
Trilyon Inc. is an Equal Opportunity Employer committed to diversity equity and inclusion. We do not discriminate based on race color religion gender gender identity sexual orientation national origin age disability veteran status or any other protected status under applicable laws. Our diverse team drives innovation competitiveness and creativity enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.