Participant Support Specialist Bilingual, Spanish

Williamsville, NY - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

We have a great opportunity for a Call Center Support Specialist. As a Participant Support Specialist at P&A youll often be the first point of contact for our customers and participants-playing a crucial role in shaping their experience with our organization. If youre passionate about helping people solving problems and growing your career in a fast-paced environment this could be the perfect opportunity for you!

What Youll Do:

Answer incoming calls and chats accurately interpreting questions and providing effective solutions.
Guide participants on plan terms content and eligibility while staying compliant with all regulations.
Ensure privacy and data protection maintaining HIPAA compliance for every interaction.
Follow up with participants or administrators via phone or email to resolve outstanding issues.
Log all calls and chats in Flex Connect keeping detailed professional documentation.
Always bring your A-game to phone and chat interactions with clear communication excellent spelling and grammar.

Training & Schedule:

Work Schedule Hours: 8:30 AM 5:00 PM EST (6 weeks paid training)
Competitive pay with opportunities for salary increases when taking on bilingual call duties

Requirements

High School Diploma or equivalent
Customer service or call center experience is a plus
Strong proactive problem-solving and troubleshooting skills
Ability to manage multiple priorities in a fast-paced environment
Self-starter with strong attention to detail and the ability to work independently

Benefits