IT Support Engineer (LV1)

IT Support Engineer (LV1) Join Our Fast-Growing Team at ID Tech Solutions!

Are you ready to grow your career at a fast-paced award-winning company At ID-Tech Solutions were not just another IT & Low Voltage service provider were a team driven by a shared passion for helping others and making technology work better for our clients.

About the Role

ID Tech Solutions is looking for a skilled IT Support Engineer to assist our clients with all IT related technical support issues. To ensure success you should have in-depth knowledge of business software and hardware systems excellent troubleshooting skills and high-level interpersonal skills.

Responsibilities

• Field incoming help requests from end users via telephone email and work orders in a courteous manner.
• Respond to assigned tickets/tasks in accordance with SLA guidelines.
• Record track and document the help desk request problem-solving process including all successful and unsuccessful decisions made and actions taken through to a final resolution.
• Demonstrate exceptional troubleshooting skills apply diagnostic utilities and best practice methodology to aid in troubleshooting.
• Software Installation and Configuration: Perform hands-on fixes at the desktop level including installing and upgrading software implementing solutions and configuring systems and applications.
• Hardware Support: Provide basic hardware support including setting up and configuring computers printers scanners and other peripheral devices. Diagnose hardware failures replace faulty components or coordinate with vendors for repair or replacement.
• Take ownership of tasks and follow through to ensure complete resolution to customers satisfaction.
• Collaborate closely with the team escalating tickets in a timely manner and conversing with the Team Lead for assistance and direction. All to foster a collaborative and supportive work environment.
• Exhibit a strong dedication to teamwork readily assisting colleagues and clients as needed to ensure successful outcomes.
• Maintain a positive and professional demeanor both in-person and when communicating remotely with clients promoting excellent customer service and client satisfaction.
• Participate in an on-call rotation.

Why Join Us

Competitive salary and benefits (health dental vision 401k).

PTO and paid holidays.

Supportive and collaborative culture.

Opportunity to grow with a fast-paced expanding organization.

Schedule

This is an in-person office position in Lakewood NJ. Shift is Monday Thursday from 9AM to 6PM and Friday from 9AM to 2PM (1PM)

Salary

$24/hr - $28/hr commensurate with experience and qualifications

EEO Statement:

ID-Tech Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements:

• At least 3 years of experience as an IT Support Engineer preferably in an MSP environment.
• Strong knowledge of AD Office 365 and DNS required
• CompTIA A or Network Certifications a big plus
• Ability to prioritize and handle critical client technical matters with a sense of urgency.
• Excellent troubleshooting instincts and the ability to identify and resolve end user issues.
• Strong team player with the ability to collaborate effectively in a fast-paced environment.
• Exceptional communication and interpersonal skills promoting excellent customer service.
• Dedication to professional growth and staying updated with the latest industry trends and technologies.