IT Service Desk Analyst

Queens Village, NY - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Description:

Experience in End user Devices Support (Desktops Laptops Mobile Devices Printers Scanners)
Possesses a good knowledge of network devices like routers switches Wireless Access points and firewalls
Experience in handling Incidents through an ITSM platform and actioning it.
Able to work in 24 x 7 shifts on a rotational basis
Strong analytical and deductive skills
Excellent customer service skills and the ability to interact across multiple disciplines
Mobility to walk around the Airport terminal (only 1 Site) inspecting devices and report issues.
Experience in Creating and maintaining documentation manuals required for the job
Ability to carry equipment like Laptops Desktops Cables and install at a place of requirement

Role Description: Experience in End user Devices Support (Desktops Laptops Mobile Devices Printers Scanners) Possesses a good knowledge of network devices like routers switches Wireless Access points and firewalls Experience in handling Incidents through an ITSM platform and actioning it. Able to ...