Customer Service Representative Permanent Work-From-Home Setup

Davao City - Philippines

Monthly Salary: PHP 29000 - 30000

Experience Required: 1-3years

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

We are VirtuallyinCredible a company committed to living and loving life. We started out with just 1 Virtual Assistant and now we have over a thousand virtual assistants collectively working at home with us.

We are seeking a Customer Service Representative to handle inbound and outbound calls from clients. You will respond to clients inquiries provide accurate information and resolve client complaints. This role necessitates a customer-centric perspective strong organizational skills and exceptional communication abilities.

Responsibilities:

Handle inbound calls from clients with professionalism and a customer-first attitude
Respond to clients inquiries provide accurate information and provide resolution
Handle and resolve client complaints in a professional and timely manner
Collaborate with other departments to address client needs and provide up-to-date information
Meet or exceed customer service performance metrics including response time and customer satisfaction scores
Comply with client-specific Standard Operating Procedures in handling customer transactions
Proactively keep him/herself updated with changes in Standard Operating Procedures and guidelines
Comply with VirtuallyinCredibles set of guidelines in the fulfillment of daily tasks
Effectively represent VirtuallyinCredibles core values to anyone within or outside of the company.
Provide data and information to the leadership team as required.
Perform additional/other services that may be required from time to time which may or may not be related to the primary obligations stated above.

Requirements

Qualifications:

2 years of experience in inbound/outbound US Telco voice accounts
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Ability to work independently and proactively solve problems.
Exceptional attention to detail and commitment to quality.
Fluent in written and spoken English with an American accent
Quiet home office work environment
Willing to work on the graveyard shift
Fast and reliable internet connection of at least 10MBPS with internet backup available
Dependable electricity with power backup available
Computer RAM: At least 12 GB RAM Memory for Windows 8GB RAM for Mac
Computer Processor: AMD Ryzen 3 2200/i3 Intel 8th gen/i5 and above
Computer Operating System: Windows 11 or macOS (Sequoia Sonoma Ventura and Tahoe)
USB Type Noise Cancelling Headset

Required Skills:

Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Ability to work independently and proactively solve problems. Exceptional attention to detail and commitment to quality. Fluent in written and spoken English

This is a remote position.We are VirtuallyinCredible a company committed to living and loving life. We started out with just 1 Virtual Assistant and now we have over a thousand virtual assistants collectively working at home with us.We are seeking a Customer Service Representative to handle inbou...

This is a remote position.

Responsibilities:

Handle inbound calls from clients with professionalism and a customer-first attitude
Respond to clients inquiries provide accurate information and provide resolution
Handle and resolve client complaints in a professional and timely manner
Collaborate with other departments to address client needs and provide up-to-date information
Meet or exceed customer service performance metrics including response time and customer satisfaction scores
Comply with client-specific Standard Operating Procedures in handling customer transactions
Proactively keep him/herself updated with changes in Standard Operating Procedures and guidelines
Comply with VirtuallyinCredibles set of guidelines in the fulfillment of daily tasks
Effectively represent VirtuallyinCredibles core values to anyone within or outside of the company.
Provide data and information to the leadership team as required.
Perform additional/other services that may be required from time to time which may or may not be related to the primary obligations stated above.

Requirements

Qualifications:

2 years of experience in inbound/outbound US Telco voice accounts
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Ability to work independently and proactively solve problems.
Exceptional attention to detail and commitment to quality.
Fluent in written and spoken English with an American accent
Quiet home office work environment
Willing to work on the graveyard shift
Fast and reliable internet connection of at least 10MBPS with internet backup available
Dependable electricity with power backup available
Computer RAM: At least 12 GB RAM Memory for Windows 8GB RAM for Mac
Computer Processor: AMD Ryzen 3 2200/i3 Intel 8th gen/i5 and above
Computer Operating System: Windows 11 or macOS (Sequoia Sonoma Ventura and Tahoe)
USB Type Noise Cancelling Headset