IT Service Desk Associate III- MySQL
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Requirements:
-Candidate must possess at least a Vocational Diploma / Short Course Certificate Bachelors/College Degree Engineering (Computer/Telecommunication) or equivalent.
-With at least 6 months to 1 year experience in SQL with background in VMWare
-Hybrid night shift
Job Description
-Logs all incident and service request details.
-Categorizes and prioritizes codes.
-Provides customer service resolution for operational and service-related incidents.
-Routes incidents and service requests that cannot be immediately handled.
-Manages requests and incident reports from customers.
-Determines which CIs are involved in the incident.
-Delivers courteous services and is responsible for end-user requests.
-Resolves or escalates incidents and requests as needed.
-Updates and validates all incident information.
-Obtains additional information from the requester and end-users.
-Ensures that incidents are resolved and closed.
-Performs other duties as assigned.
-Complies with all policies and standards.
Required Experience:
IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
