SERVICE TEAM ADMINISTRATOR CAPE TOWN
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
We are seeking a detail-oriented and highly organised Service Administrator to join our Cape Town branch. The successful candidate will be responsible for coordinating service activities managing client communication and providing essential administrative support for the technical team. This role is vital in maintaining client satisfaction and ensuring service excellence.
Key Responsibilities
Coordinate and administer all service-related activities within the branch.
Promptly log and dispatch calls to technicians.
Ensure all previous days dispatched calls are closed off.
Schedule services callouts and repairs with technicians.
Liaise with clients ensuring their needs are met and escalate issues where necessary.
Collect and manage technician reports and requisitions timeously.
Arrange Annex Inspections and ensure completion of required items.
Prepare and laminate Annex CR reports for technicians to place onsite.
Coordinate appointments between technicians and clients.
Manage client queries providing accurate feedback telephonically and via email.
Prepare and email monthly service callout and repair reports to clients upon request.
Send monthly callback reports to clients as required.
Process weekly invoicing.
Monitor daily SAP alerts and manually capture reports.
Maintain proper filing and housekeeping of documents.
Provide reception backup support when required.
Convey customer service etiquette
Qualifications :
Minimum Requirements
Proven administrative experience preferably in a service coordination role.
Experience and knowledge of SAP is highly beneficial preference will be given to candidates with SAP experience.
Experience with Google Docs Sheets and other Google applications is highly beneficial.
Ability to work well under pressure and manage competing priorities.
Strong multitasking skills are key to success in this role.
Excellent communication skills (written and verbal).
Strong organisational skills with high attention to detail.
Afrikaans speaking - advantage
Qualifications in administration are highly desirable.
Additional Information :
Job Type: Full-time
Salary: To be discussed
What We Offer
A supportive and professional work environment.
Opportunity to grow and develop within the company.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Cement Plant
- Account Payable
- Bidding
- Electrical Engineering
- Kpo
- Architecture
About Company
Visiot our website for informatio about the company www.visionelevators.co.za
