Job Opportunities Customer Engineer Existing Installation
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Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Location: MumbaiMaharashtraIndia
Job ID:84923
We Elevate... Quality of urban life
Our elevators escalators and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every part of the Schindler team youll discover meaningful work that enhancesquality of life for communities and contribute to making places moreaccessible inclusive and sustainable for all. We combine innovation safety and high ethical standards ensuring respectboth among colleagues and for the world around us. By joining us you dontjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.
Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000 employees who are spread across the length and breadth of the country. Besides business operations Schindler India has its own Corporate R&D Centre Elevator and Escalator Factory and Shared Service Centre to support India operations which is in-fact one of the fastest growing market now globally.
Join us as a
Customer Engineer - Existing Installation
Your main responsibilities
As a Customer Engineer working with Connectivity team you will work in a team responsible for the following activities:
Ensure NCM process execution (Tele Alarm Telemonitoring DMS Elevate Me): identify affected units perform remote analysis attempt remote resolution (e.g. YEST master data correction reboot remote connection) dispatch service technician to site escalate issue to next higher support level or initiate customer communication in case the identified root cause must be rectified by them (e.g. defective phone line). Document all activities in NCM tracker and follow them up regularly.
Monitor incompletely / wrongly commissioned units and contribute to continuous improvement of diagnostics of connectivity-related issues e.g. through proposing new/improved symptoms & solutions or recommending improvements to existing revival jobs based on their day-to-day observations.
Offer guided tours through TOC to customers and internal stakeholders
Collaborate in a global network of Technical Operation Centres
Collaborate with Global EI & Global NI departments in onboarding new products & services and with Global Digital Service Operations to continuously improve TOC operations Schindler Ahead products and prototyping of new services
Provide technical support to the field organization to digitalize our maintenance portfolio
Daily monitoring and resolution of issues with non-communicating Tele Alarm and Telemonitoring devices
Support the implementation of new digital services and digital products within the KG such
Monitor the connected portfolio and partner with the Field Organization and Quality Department to pro-vide solutions for issues identified by our Ahead platform
Support KG readiness to adapt to market and regulatory changes impacting the telephony and mobile data network
Support technicians by reviewing and improving the of hints provided to resolve symptoms identified by the diagnostic engine
Be part of Schindlers digital journey from preventative service delivery to predictive service delivery
What you bring
Experienced in working with connected devices within an IoT environment
Ability to provide clear instructions and trainings to maintenance and repair technicians in Dutch and French to support with commissioning and troubleshooting of connected units
Knowledge of Schindler telecommunication systems and technical knowledge of elevators/escalatorsis a plus
You are a problem solver
Ability to analyse data from Ahead devices and formulate actions to improve quality
Computer skills: MS Office suite and SAP
Language skills: Dutch and French. Ability to communicate in English is a plus
You are willing to travel to job sites to support with troubleshooting (10 20%)
Strong values advocate (quality & compliance)
Whats in it for you
- Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
- Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
- Thrive in a diverse and supportive culture. Through local and global initiatives we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
We Elevate Your Career
Become part of our team help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skillsand perspectives as together we shape the sustainable cities of today andtomorrow.
Are you ready to embark on a new journey Join #TeamSchindler!Discover more on our career website.
At Schindler Group we value inclusion and diversity and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age race ethnic background color religious affiliation union affiliation gender gender identity sexual orientation marital status national origin nationality genetics and health or disability.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
Key Skills
- Information Systems
- B2C
- Dca
- Facilities
- Jewellery
About Company
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to maki ... View more
