PI Framework Manager (Internal Applicants Only)

PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield Leicester LE3 8RA

Worker Category: Hybrid Worker

Salary: 43860 - 47829 per annum (pro-rata for part-time)

Working Hours:37 hours per week

Contract Type: Permanent

Closing Date: 7th December 2025

Interview Date(s): 16th & 17th December 2025

An exciting opportunity has arisen for a full time Performance Indicator Framework Manager within the Business Services Team of the Environment and Transport Department.

The role will ensure that the Department has an effective performance framework to help manage performance provide assurance inform decision making drive service improvement and efficiency as well as demonstrate delivery of department and corporate outcomes.

It will lead the department approach to benchmarking and customer satisfaction lead and manage the Business Services Team procurements and harness technology for timeliness ease of reporting and access to real time data.

The successful candidate will be part of a small Business Services team that provides a number of key business support functions to the department.

About the Role

The post will work closely with senior managers and Departmental Management Team leading the development and implementation of the departments performance framework to ensure robust assurance informed decision-making drive service improvement and efficiency. This will include leading on the strategic development and delivery of the departments approach to benchmarking and customer satisfaction.

The role also requires close collaboration with the teams Business Services Development Manager and Business Planning Manager to maintain effective performance monitoring review and escalation processes and will promote a compliant performance driven evidence based culture that drives efficient customer focused service improvement planning and development.

You will work with the Business Management Head of Service and Business Services Team Manager in leading the Business Services Teams procurements and will deputise for the Team Manager as appropriate representing the service and / or department on corporate or departmental project boards and working groups as required. This will include acting as lead contact with corporate Data and Business Intelligence working closely with them to ensure alignment with corporate reporting requirements and optimising use of resources.

About You

To apply for this post you must have:

• A degree or equivalent qualification in a relevant subject plus a management qualification or demonstrable experience
• Experience in designing and implementing performance / planning frameworks including benchmarking and customer satisfaction within a large and diverse organisation.
• Proven experience of leading and supporting organisational change and continuous improvement initiatives in local government or similarly complex organisation.
• Strong analytical skills to interpret complex data and present clearly and concisely to a wide range of audiences supported by excellent ICT proficiency.
• Expert knowledge of performance management and continuous improvement as well as knowledge of risk and project management principles and methodologies.
• Exceptional communication and influencing skills with the ability to build strong transparent relationships across stakeholders peers and partners to achieve successful outcomes.
• Exceptional organisational skills with the ability to manage competing priorities and deliver quality results under tight deadlines.

You must also have an understanding of and commitment toequality diversity and inclusion.

In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Stylespage on our career site.

For more information or an informal discussionplease contact:

Jodie March

Business Services Team Manager

Business Services

Email Address

Alex Scott

Head of Service Business Management

Business Management

0

Email Address

How to Apply

Please apply sending us your CV as well a supporting statement detailing how you meet the requirements of the supporting statement should beno longer than 500 words. Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.