Customer Support Associate US Process (Voice)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title:Customer Support AssociateUS Process (Voice)
Location:Bangalore (Work From Office Mandatory)
Shift:Night Shift (US Hours: 5 PM IST 7 AM IST rotational)
Experience:01 Years
Job Type:Full-Time
Joining:Immediate Joiners Only
About the Role
We are hiring energetic and customer-focused professionals to join ourUS Contact Center Operationsteam. The role involves interacting with US-based candidates/customers through inbound and outbound calls providing support screening candidates (as applicable) and ensuring a high-quality customer experience.
Key Responsibilities
- Makeinbound & outbound callsto US-based candidates/customers.
- Conduct screening calls for client hiring requirements and record outcomes in internal tools.
- Deliver excellent conversation flow with strongintroductory & closing statements.
- Provide accurate information and maintain professionalism on every call.
- Ensure compliance with contact center standards policies and scripts.
- Manage rotational weekly shifts (MonFri / TueSat / WedSun).
- Maintain updated call logs and documentation.
Mandatory Requirements
- Excellent communication skills clear confident and fluent.
- International US calling experience(for candidates with 1 year experience).
- Comfortable working innight shifts (US shift).
- Work From Office in Bangalore NO remote option.
- PF historymust be present in the last two organizations (for experienced candidates).
- Strong and confidentcall opening and closing skills.
Eligibility
- Graduates (Freshers):Eligible
- Undergraduates (12th pass):Considered for candidates with1 year experience
- Immediate joiners only
Preferred Experience
- Exposure toUS contact centerprocesses
- Previous experience incustomer support/contact center operations
- Voice process experience
Additional Information
- Rotational shifts and weekends (depending on work week: MonFri / TueSat / WedSun)
- Two-waycab facilityprovided within radius
- Candidates must be Bangalore-based and ready to work from office
- Must maintain strong customer service etiquette at all times
Required Experience:
Junior IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
At ALIQAN Technologies we provide multiple IT related services to our customers, giving them pure satisfaction and fulfilling all their needs just at one location. We provide them with all kind of related services here, thus saving them from the hardship of moving all over the town. B ... View more
