Regional Manager-Roadside Assistance
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Job Summary
Location: South East / Essex & Croydon
Department:Technical Operations
Reporting to:Head of RSA Technical & Network Operations
About us
We are seeking a dynamic Regional Manager to oversee the delivery of roadside assistance services in Croydon to support our South East Region. The role involves managing both internal and external networks of technicians and towing providers to ensure exceptional service delivery meeting or exceeding KPIs and driving continuous improvement and cost reduction.
Key Responsibilities:
- Lead and manage teams including Regional Network Managers RSA technician specialists and RSA technicians.
- Ensure efficient delivery of roadside assistance through robust performance management and effective use of Management Information (MI).
- Develop and maintain strong relationships with external suppliers ensuring capacity to handle peak demand and adherence to quality standards.
- Advocate for customer satisfaction by managing case-related action plans and adhering to regulatory guidelines.
- Drive cost-effective service delivery and achieve leakage targets through strategic decision-making
- Ensure compliance with health and safety regulations conducting risk assessments as needed.
- Foster a customer-centric culture focused on quality service delivery.
- Lead motivate and develop the team to consistently achieve high standards of service. Use AI tools for training and performance tracking.
- Oversee routine administration tasks and maintain accurate records.
- Leverage data analytics to spot trends and effectively manager team performance.
What you will bring
- Self-awareness well-presented in line with working within a corporate environment.
- Positive influencer flexible and adaptable to changing situations.
- Educated to the equivalent of A-level standard. Motor Vehicle Technical qualifications to City & Guilds Level 2 or NVQ3 or equivalent.
- Hold or be willing to work towards an IOSH or equivalent Health and Safety qualification.
- Strong organisational and problem-solving skills.
- The ability to effectively communicate at all levels both verbally and in writing.
- Demonstrable ability to coach team members to achieve performance improvement.
- Soundknowledge of Outlook Word & Excel.
- Proven managerial/supervisory experience within a similar environment.
- Sound knowledge of the motor industry.
- Proven achievement of objectives and cost control.
- Previous experience in working and negotiating with suppliers.
- Proven supervisory experience preferably in a field-based role.
- Excellent communication and interpersonal skills. Proactive quick-thinking flexible and adaptable to changing situations. Responsible and confident approach to work duties. Self-motivated. Quality-focused. Lateral thinker. Excellent analytical skills. The ability to work under pressure and to strict deadlines. Must be able to work with minimum supervision.
Other:
- Essential: Clean current driving licence. ( Company car provided)
Working Hours:
40 hours per week Monday to Friday with additional on call duties averaging 48 hours over a 17-week period including shifts covering early late and weekend hours.
Compensation
50k - 60k DOE
5k - 6k annual bonus
Company car with private use
Additional company benefits
Why Join us
If you are passionate about delivering exceptional roadside assistance services and have the skills to lead and develop a high-performing team we invite you to apply for this exciting opportunity.
86104 Operations Professional Non-Executive Allianz Partners Full-Time Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees their ambitions dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore to grow and to shape a better future for our customers and the world around us.
At Allianz we stand for unity: we believe that a united world is a more prosperous world and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace where people and performance both matter and nurtures a culture grounded in integrity fairness inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background age gender nationality religion social class disability or sexual orientation or any other characteristics protected under applicable local laws and regulations.
Join us. Lets care for tomorrow.
Required Experience:
Manager
Key Skills
- Time Management
- area management
- Financial Concepts
- Management Experience
- Profit & Loss
- Microsoft Powerpoint
- Operations Management
- LIHTC
- Budgeting
- Leadership Experience
- Property Management
- Supervising Experience
About Company
Allianz Egypt, comprising of “Allianz Life Assurance Company – Egypt” and “Allianz Insurance Company – Egypt”, have a long and successful track record in the Egyptian Insurance market, providing comprehensive and integrated insurance services to business partners and individuals who r ... View more
