Assistant Manager, Pension Operations

The opportunity

The customer is the focus of everything we do and millions of end users rely on our products daily. We believe in the value of empowering Assistant Manager / Manager Pension Operations with the resources to solve critical problems for the future of our business which is why we need you.

Responsibilities

• Assist the level up to monitor and review service quality identify service improvement needs and implement enhancement actions.
• Provide training and coaching to teammates to enhance their skill and knowledge to handle the administration tasks.
• Provide guidance and solutions to teammates to handle problem/complex cases for the avoidance of potential complaint. Handle exceptional cases with good judgement. Support to resolve customers complaints with Complaint Team.
• Assist the level up to develop / review procedure and checklist deliver training / briefing propose effective new method and effective control measure. Lead the implementation of procedure change smoothly.
• Support and coordinate ad-hoc assignment or project to improve operational efficiency and business initiatives

What motivates you

• You obsess about customers listen engage and act for their benefit.
• You think big with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions focusing on what matters.
• You do what is right work with integrity and speak up.
• You share your humanity helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Experience & Qualifications

• University degree holder
• Over 10 years relevant work experience preferably in pension operations (MPF & ORSO)
• IA license MPF license LOMA qualifications would be an advantage
• Over 4 years supervisory experience

Required Personal Qualities/Skills/Competencies

• People oriented with tactful customer service skills and excellent problem-solving abilities
• Self-motive well organized and attentive to details.
• Mature and strong personal drive. Able to work independently and under pressure.
• Strong interpersonal communication and collaborative skills to lead the team work.

What can we offer you

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .