Onsite Service Manager

When it comes to performance skills and experience dont tell the whole story. They only tell uswhat to doinknown predictable and contextual situations.

We look for attributes as they tell us how youbehave in all situations particularly unknown challenging or stressful ones when you cant apply your learnt skills.

We have big ambitions and we needpeople who work here to have big ambitions too.

To achieve ourgrowth plans weneed talented and driven people who are curious andcomfortable with uncertainty and step outside their comfort zone to learn and try new things.

Ifyoure the kind of person who rolls up your sleeves and gets stuck in we want to hear from you!

WatchHEREto find out what it takes to be successful andbuild a better career at MSC.

Requisition ID :19270

Employment Type :Full Time

Job Category :Customer Service/Support

Work Location :Wednesbury UK

Potential WorkLocation :United Kingdom : England : Manchester

The people who make the best decisions are always those closest to the customer and as a player-coach to our external Service Delivery Managers you will inspire engage and encourage the team to achieve great things. Our customers are at the center of our business and as the Onsite Service Team Manager you will be responsible for leading a team of people who service our organisations largest customers.

Working closely with our customers and internal departments you will be engaging and building close working relationships to drive performance across your team and within our customers. Given the proactive nature of the role you will actively be working with our Resource Planner to coordinate the replenishment and upkeep of all our vending addition to the management and coordination of your team you will be an on-hand resource to cover your territory in the event of any unplanned absence and holiday cover.

This is an external role with high on-the-road activity to ensure great service delivery to our largest customers.

Are you looking to take your career to the next level When you join MSC we offer you more than just a job we provide the opportunity to grow and develop helping you build your career. Great businesses need great people - thats where you come in!

Whats in it for you

With MSC youll have the autonomy to shape your role and develop your career with us. We believe in continuous growth which is why you will have constant access to coaching mentoring and an environment where personal and professional development and success are celebrated.

Love discounts Youll love it even more with our discounts and rewards site which covers all the most popular brands. Whether its a breakaway cashback on essentials or shopping for a special occasion weve got you covered.

On top of this we give you 25 days of holiday entitlement Bank Holidays paid birthday leave. A company pension scheme matched up to 10% of your annual salary. Life insurance which is 6x annual salary plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will you be doing

• As an Onsite Service Team Manager you will have direct leadership responsibilities for a team within our Large Customer Operations Department
• Working with our resource planner co-ordinate onsite customer activity and be the first point of contact for resource cover across your territory
• Create an environment that brings out the best in our people manages and rewards high performance and feels great to be part of.
• Have a Continuous Improvement Mindset to your role and our working processes and identify improvements
• Drive operational excellence across the Team to drive profitability and productivity improvements for our team and organisation
• Conduct regular performance reviews & developmental 121s with your direct reports and create bespoke training and developmental plans
• Be active with your teams customers and identify training and coaching needs in order to optimise high performance

What will you need

We trust that our people will be able to teach you the role-specific skills but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.

Connections:Your interpersonal skills; how well you manage relationships and how rewarding you are to deal with

Thinking:The abilities you draw upon to solve problems learn and be agile

Creativity:How adept you are at creating solutions and working with change.

Drive:Your level of ambition. The pace energy and enthusiasm applied to activities

Ultimately we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So if you can operate effectively in a team demonstrate customer-centricity and are eager to make a difference then we would love to hear from you - apply today!

Why MSC

The journey to the best version of yourself starts with us. If youre searching for an employerthat will enable you to learn grow and make a difference youve found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to makea genuine impact.

We have created a psychologically safe and inclusive environment wherewe treat our associates as adults and give them autonomyto make decisions takerisks and learn from mistakes.

You will be encouraged to challenge the normmakedecisions and take ownership to make changes enabling you to significantly contribute towards our business success.

Our people-centric culture will encourage you to continuously develop both professionally and personally.

From ourculture to our forward-thinking leadership youll soon realise that you have an incredible opportunity here to be your best self.

Whether your career path is vertical or squiggly wed love to watch you grow and reach your full potential with us.

WatchHEREto find out what its like to work at MSC and join us as we continue to build a team of people doing their best work

We wont just give you a job well enable you to be yourself discover opportunityunlock your potential and design yourcareer.