Council Tax Customer Service Officer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
9 Months Contract With a Local Authority
Work Model Hybrid (Minimum 2 days per week in-office) Monday to Friday 8:50am to 5pm
37hrs / week
Bi-weekly pay
Summary
Responsibilities
- Maintain the Council Tax Register: Accurately update and manage property records liable parties exemptions discounts and reliefs.
- Issue Bills and Notifications: Calculate and distribute accurate Council Tax bills and notifications in line with statutory requirements.
- Process Changes in Circumstances: Handle notifications related to house moves new occupants tenancy changes and property status updates.
- Apply Discounts and Exemptions: Evaluate and process applications for discounts exemptions and reliefs.
- Manage Refunds and Write-Offs: Process refund applications and prepare cases for debt write-off following local authority procedures.
- Respond to Enquiries: Address complex public inquiries regarding Council Tax liability payments and enforcement actions.
- Provide Advice: Clearly explain Council Tax legislation and policies to residents and stakeholders.
- Negotiate Payment Arrangements: Establish sustainable payment plans for residents facing financial difficulties.
- Maintain Records: Ensure accurate recording and maintenance of case notes and correspondence.
- Adhere to Legislation: Stay informed about current Council Tax legislation and regulations.
- Work with Internal Departments: Collaborate with teams such as Housing Benefits and Legal Services to resolve complex cases.
Requirements
- Knowledge of Council Tax Legislation: Familiarity with Council Tax laws and enforcement procedures.
- System Proficiency: Experience with Academy and Comino systems for case management.
- Numerical and Analytical Skills: Strong skills for accurate calculations and data entry.
- Customer Service Skills: Excellent communication abilities including handling difficult conversations professionally.
- Ability to Work Under Pressure: Manage a high volume of casework accurately.
- Technical Proficiency: Competence in using specialist revenues software and standard office applications.
Hybrid Working Agreement
- Minimum Office Days: Two days per week.
Essential Technical and Subject Matter Expertise
- Council Tax Expertise: Proven knowledge and experience in managing Council Tax inquiries and processes.
- System Proficiency: Demonstrable experience with the Academy and Comino systems.
Corporate Responsibilities
- Promote a unified organizational approach and ensure non-discriminatory service delivery.
Service Delivery
- Suggest innovative service delivery methods that offer high quality and value for money.
People
- Collaborate with council services and external partners to strengthen relationships and develop partnerships.
Other Special Requirement
- Be available to work at any office within the London Borough of Hackney.
Required Skills:
Essential Qualifications/Knowledge: GCSEs A*- C (9-4) or equivalent in English and Maths. Willingness to undertake relevant learning and development. Desirable Qualifications/Knowledge: NVQ Level 2 or 3. Customer care qualification/training. Basic knowledge of relevant legislation policies and procedures. Essential Experience: Proficiency in Microsoft Software Packages (Word Excel Outlook). Experience in providing information and signposting customers professionally across various communication methods. Proven track record of delivering effective business support services. Administrative experience with a solid understanding of office procedures. Ability to prioritise workload to meet deadlines. Experience in maintaining documents records and data. Desirable Experience: Experience in process improvements. Essential Skills: Ability to resolve customer issues and keep them informed. Competence in processing basic service requests. Strong customer care skills and initiative in handling inquiries. Effective communication skills for providing information and addressing customer needs. Numeracy skills for calculations and data accuracy. Literacy skills for handling correspondence and documents. Decision-making skills based on criteria evaluation. Teamwork skills to collaborate effectively with colleagues. Time management skills to prioritise tasks and meet deadlines. High level of accuracy and attention to detail.
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
