Key Account Manager

This role focuses on managing and developing strategic key accounts across the Benelux region. You will drive commercial growth build long-term partnerships and translate market insights into actionable strategies. The position requires strong relationship-building skills a deep understanding of retail pharmacy and e-commerce channels and the ability to work autonomously while collaborating effectively with internal teams.

Responsibilities

• Act as the main commercial partner for key retail pharmacy and e-commerce accounts across Belgium the Netherlands and Luxembourg.
• Build strong long-term customer relationships and tailor solutions based on each clients business model and needs.
• Define implement and monitor strategic account plans and annual business objectives.
• Identify new growth opportunities within existing accounts and drive revenue performance.
• Negotiate agreements pricing and commercial terms to maximise results while ensuring customer satisfaction.
• Track and analyse account performance commercial KPIs and market dynamics to guide decision-making.
• Translate insights into actionable strategies and recommendations for internal teams.
• Collaborate closely with marketing training demand planning and finance to ensure execution of account plans.
• Lead business reviews and joint-planning sessions with partners.
• Contribute to internal improvements by sharing customer feedback and market intelligence.
• Support and mentor junior team members and foster a collaborative high-performance culture.
• Travel occasionally within the region (3-4 weeks per year).
  

Requirements

• Proven experience managing major retail pharmacy and e-commerce accounts with a strong commercial track record.
• At least 5 years of experience in key account management sales or business development within pharmaceutical dermo-cosmetic or FMCG sectors.
• Strong negotiation influencing and strategic planning skills.
• Analytical mindset with the ability to interpret KPIs analyse markets and convert insights into effective actions.
• Bachelors or Masters degree in business marketing or a related field.
• Fluent in Dutch French and English (all required).
• Entrepreneurial autonomous proactive and results-driven with the ability to operate in a fast-paced environment.
• Strong communication skills and ability to align internal and external stakeholders.
• Comfortable taking full ownership of portfolio strategy execution and performance.
  

Benefits

• Hybrid working arrangement (2 days per week remote).
• Meal vouchers.
• Company car and fuel.
• Monthly net expense allowance.
• Group insurance coverage.
• Hospitalisation insurance.
• Opportunity to grow within an international environment and work with well-known dermo-cosmetic brands.