Technical Account Manager (fmd) Japan

adjoe is redefining the future of mobile ads. Powered by advanced AI first-party data and world-class engineers weve perfected the offerwall experience for monetizing and scaling app publishers with solutions like Playtime and Arcade now the fastest growing rewarded advertising channel globally driving incremental engagement retention and revenue. At the same time were breaking into programmatic advertising with the intelligent bidding system of adjoe Ads.

Together this ecosystem connects app developers to over 600 million users worldwide for scalable growth. Backed by a $100 million investment from Bertelsmann and operating from offices in Hamburg Boston Singapore and Tokyo adjoe is defining the next stages of app and ad experience right now.

Meet Your Team: Rewarded Solutions
Our Rewarded Solutions team develops the technology behind adjoes innovative rewarded engagement products that serve over 57 million daily mobile users.

The teams tech stack consists of three major components: native Android and iOS SDKs written in Java/Kotlin and Swift handling complex engagement flows; widely customizable offerwall applications built with React TypeScript; and a highly performant Golang backend hosted on AWS that processes millions of events hourly. Our system matches each game with its ideal users delivering rewards optimized for satisfaction through data processed via AWS Athena Kafka Spark S3 and MySQL.

For team members this means having state-of-the-art resources to build engaging rewarded ad experiences that seamlessly integrate into the worlds top apps while delivering exceptional results for advertisers and monetizers in this industry-leading technology.

What You Will Do:

• Put on your detective hat and support publishers with issues they may face when integrating adjoe ranging all the way from basic issues in their mobile app code to fine-tuning configurations.
• Proactively identify integration issues that publishers may face and work with the product team to create solutions for these issues.
• Manage the technical onboarding of our newest app partners in Japan and ensure a smooth implementation process.
• Contribute to maintaining easy-to-understand documentation of the integration process.
• Become the link between various stakeholders teams and clients globally to provide clients with solutions to maximize their business goals.
• Assist the business team by providing them with data-driven insights into how they can reach their KPIs based on the analysis aggregation and visualization of adjoes data.
• Be part of an international English-speaking team dedicated to scaling our adtech platform beyond our hundreds of millions of monthly active users.

Who you are:

• You have a skill for communicating complex technical information to business teams and partners in both Japanese and English.
• You turn data into actionable insights and document them in clean understandable formats like spreadsheets or wiki pages to help drive business decisions.
• You thrive in a team environment and are an excellent cross-team communicator.
• You have excellent analytical and communication skills and can use SQL to query databases.
• You act as the voice of the customer and support teams providing clear and constructive feedback to Product and Engineering teams to help improve our tools features and overall user experience of our product.
• Basic Knowledge of HTML and JavaScript & you know you dont eat cookies in IT.
• You have a working knowledge of how different technical systems communicate with each other such as being able to test HTTP REST endpoints and understand what could go wrong when they dont work.
• Plus: You are familiar with Java or have experience building your own apps.
• Huge plus: You have hands-on experience working with app publishers supporting them through SDK integrations debugging tricky issues and guiding them on best practices to ensure smooth rollouts and long-term success.
• Work location: Japan Tokyo