Specialist – Service Delivery Coordinator ANZ

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities of the Role:

Monitor and track field service activities end to end including turnaround time parts request parts usage repeated repair onsite scheduling customer feedback and process compliance. May require to make outbound calls to customer when needed to validate the info provided by vendors.
Support Service Delivery Manager (SDM) in analyzing root cause for exceptional incidents and performance issues define corresponding action and executing and tracking actions to drive for performance improvement.
Prepare regular reporting and analysis (daily weekly and monthly) for Service Delivery Managers review and for vendors action. (e.g. Open Cases Report Field Service Performance Analysis Customer Satisfaction Survey Analysis Unusual activities report vendor compliance report etc.).
Manage and track escalations from Field Service vendors or escalations from other parties related to Field Service.
Hold regular meetings with vendors for business reviews forums and ad hoc discussions.
Conduct vendor training for new vendors.

Requirements for the Role:

Minimum 3-5 years of direct experience on Vendor Management.
Knowledge in PC technology MS Windows and common applications in Windows.
Strong proven skill in using Excel Pivot Table and Excel formulas for data analysis. Knowledge of SQL MS Access Qlik Sense and Power BI is an advantage.
Logical thinker fast learner good analytical and problem-solving skills.
Able to organize and prioritize in a fast paced dynamic work environment.
Interpersonal savvy and proactive.
Able to work in a TEAM environment and willing to contribute to achieve companys objective.
With either one job experience below:
Technical support
Case management
Excellent interpersonal and communications skills.
Excellent and effective communication skills at all levels - written and verbal.
Must be fluent in English (RW&S).

The Package:

Attractive Salary (RM4500 RM6000).
Performance related bonus for confirmed staff.
Annual Leave 15 days.
Medical Leave 14 days.
Medical and hospitalization coverage.
Working Location: Damansara Uptown.

Responsibilities of the Role:Monitor and track field service activities end to end including turnaround time parts request parts usage repeated repair onsite scheduling customer feedback and process compliance. May require to make outbound calls to customer when needed to validate the info provided ...

Responsibilities of the Role:

Monitor and track field service activities end to end including turnaround time parts request parts usage repeated repair onsite scheduling customer feedback and process compliance. May require to make outbound calls to customer when needed to validate the info provided by vendors.
Support Service Delivery Manager (SDM) in analyzing root cause for exceptional incidents and performance issues define corresponding action and executing and tracking actions to drive for performance improvement.
Prepare regular reporting and analysis (daily weekly and monthly) for Service Delivery Managers review and for vendors action. (e.g. Open Cases Report Field Service Performance Analysis Customer Satisfaction Survey Analysis Unusual activities report vendor compliance report etc.).
Manage and track escalations from Field Service vendors or escalations from other parties related to Field Service.
Hold regular meetings with vendors for business reviews forums and ad hoc discussions.
Conduct vendor training for new vendors.

Requirements for the Role:

Minimum 3-5 years of direct experience on Vendor Management.
Knowledge in PC technology MS Windows and common applications in Windows.
Strong proven skill in using Excel Pivot Table and Excel formulas for data analysis. Knowledge of SQL MS Access Qlik Sense and Power BI is an advantage.
Logical thinker fast learner good analytical and problem-solving skills.
Able to organize and prioritize in a fast paced dynamic work environment.
Interpersonal savvy and proactive.
Able to work in a TEAM environment and willing to contribute to achieve companys objective.
With either one job experience below:
Technical support
Case management
Excellent interpersonal and communications skills.
Excellent and effective communication skills at all levels - written and verbal.
Must be fluent in English (RW&S).

The Package: