Customer Service Executive
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
ABOUT YOUR ROLE:
You will be responsible for order processing order follow up product inquiries on-time deliveries to help elevate customer satisfaction.
YOUR RESPONSIBILITIES WILL INCLUDE:
Responsible for order processing to ensure all purchase orders are being executed promptly and customer-required delivery date/times are being met at all times.
Actively promote and support customers to use MyAD Portal and EDI.
Bi-weekly indent summary update to customers.
Be able to provide product and quality information and excellent response to customers.
To ensure sample requests from customers are fulfilled.
Capture Voice of Customers (VOC) to the Sales Force system and work with the internal team to close the gaps.
Handle enquiries on compliance requests.
Coordinate clearing aging samples slow-move inventory and write-off requests.
Attend meetings for process improvements.
Other admin / non-direct sales tasks as required.
Qualifications :
WHAT WE WILL BE LOOKING FOR IN YOU:
Diploma or Bachelors Degree in any related fields
2 years experience in customer service.
Hands-on experience in order processing via systems.
Experience in attending to Customers query and requests via email and phone.
Detail-oriented with good communication and interpersonal skills to work with all levels.
Self-initiated and able to work effectively to meet the deadlines
Good team player and service-minded
Additional Information :
AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
About Company
Avery Dennison is a materials science and manufacturing company specialized in the design and manufacture of a wide variety of labeling and functional materials. Our expertise and global scale enable us to deliver innovative, sustainable and intelligent solutions to customers all over ... View more
