Client Mitigation Analyst
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Reference: BIT005212-RM-1
Our client is seeking an Intermediate Client Mitigation Analyst to support their risk management and service improvement functions.
Our client is seeking an Intermediate Client Mitigation Analyst to support their risk management and service improvement functions.
Duties & Responsibilities
Key Responsibilities:
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For more information contact:
Rethabile Moloi
Recruitment Researcher
- Analyse client data cases and trends to identify potential risks or areas of concern
- Investigate root causes of client issues and propose mitigation plans
- Work closely with operations compliance and customer-facing teams to resolve complex cases
- Monitor the effectiveness of implemented mitigation strategies
- Prepare detailed reports and documentation for internal stakeholders
- Ensure adherence to internal controls policies and industry regulations
- Provide recommendations to improve processes reduce client risk and enhance service quality
- Support escalated client matters with a risk-focused approach
- 24 years of experience in risk analysis client operations compliance or a related field
- Strong analytical and problem-solving abilities
- Excellent communication skills and the ability to handle sensitive client situations professionally
- Experience working with data analysis tools dashboards or case management systems
- Strong attention to detail and ability to manage multiple priorities
- Understanding of risk frameworks operational controls or compliance processes is an advantage
- Ability to collaborate effectively across departments
- Experience in financial services insurance fintech or a regulated environment
- Exposure to fraud prevention quality assurance or dispute resolution
- Proficiency with Excel SQL or BI tools
For more exciting IT vacancies visit: also specialise in recruiting for:
- Software Developers (Back-End Front-End Full Stack)
- Mobile Developers
- Business & Systems Analysts
- Data Scientists & Data Analysts
- Big Data Professionals
- Cloud Experts
- Cybersecurity Specialists
For more information contact:
Rethabile Moloi
Recruitment Researcher
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
