Workplace Experience Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Overview

The Workplace ExperienceAmbassadors primary goal isimpactingthe care and comfort of employees. They will knowtheemployees on a first name basis as well as their delight preferences. They will liaise closely with the engineering and operations team to ensure the space is visually and environmentally comfortable forthe throughface-to-faceinteractionsleaving the customer with the feeling that they are personally being cared for. They will be in touch withhot issuesdisruptingthe office and act as thepointcommunication to all will bridge thegap between operational excellence and personalized customerexperienceincreasing productivity forthe clientsteam.

Responsibilities

The role of the Ambassador is to deliver an integrated experience be a community manager. The Ambassador will be the primary point of contact for employees for onsite support services and responsible for effecting a positive experience across the workplace.

Employee &Visitor Management

• Provide a welcoming approach to all visitors accommodating the visitorsidentifyingthehostandfacilitatingcollection.

• Provideemployees orvisitors with a clear and comfortable understanding of the rules governing access to host or the building

Customer Assistance

Ensure smoothsafeand continuous operations in the workplace

• Dailysite inspections offloors and conference/meeting rooms monitor and oversee area to ensure shared spaces (conference rooms break rooms etc.) are stockedmaintainedand appropriately utilized
• Coordinates with engineering and operations print food services custodial staffITand3rdparty vendors as needed
• Maintains conference rooms for cleanlinessassistswith setup as needed
• Assistand advise employees on the best use ofworkplaceand equipment. (AV Wi-Fi focusrooms).

• Submit SNOWtickets on behalf of employees for any IT community issues to ensure repairs are completed ex. Printers

Act as host and role model whilefacilitatingthe interaction of the community

• Show me you know me mentality

• Drives behavioral changes needed to support newwayof working (hoteling etiquette etc.)

• Create engaging communications and training materials that drive experience

Capture community feedback and usage analytics toprovideactionable insights

• Monitors spaceutilization and runs reports as needed

• Performs pulse surveys of occupants

• Performs regular audits and assessments of the workplace

Work Order System

Ambassador is expected to proactively enter >80% of work orders following the account specific work order process

• Site audits/inspections are to be completed to ensure the space is functional visually & environmentally comfortable well stocked & maintained

• Work order resolution should be provided to clients within the agreed SLAs

• If resolution is not possible within the SLA. The ambassador should provide acknowledgement or receipt and provide an update as soon as possible

Experience & Qualifications

• At least 2 years of experience of working within a dynamic workplace environment in corporate or hotel settings.
• French and English speaker good level written & oral communications skills.
• Understanding of health safety and environmental standards
• Excellent interpersonal communication and organizational skills
• Passionate about customer experience
• Ability to multitask and to manage multiple projects effectively

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.