Learning Operations Specialist

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The opportunity:

The Learning Operations Specialist is responsible for ensuring the smooth consistent and high-quality execution of all learning processes within the Service Academy. This role operationalizes the Service Academys governance data and process frameworks enabling efficient program delivery learner administration reporting and continuous improvement. The position acts as a connective tissue between global training centers business functions and learners ensuring that every learning experience under the Service Academy brand is well-managed measurable and aligned to business goals. This role is key to moving the Service Academy from a decentralized training function toward an integrated data-driven learning platform that strengthens the Service culture accelerates capability building and supports innovation and performance across the business.

How youll make an impact:

• You will Administer and continuously improve the global learning operations process landscape from scheduling and enrolment to certification and reporting ensure consistency and quality in the management of courses catalogs instructors facilities and digital content across regions and systems maintain the single source of truth for Service Academy learning data ensuring accuracy and compliance with governance frameworks.

• You will support the operational integration of enterprise learning technologies (LMS CMS AI tools analytics dashboards) to create a seamless learner and customer experience coordinate global scheduling and logistics for priority programs including induction certification and technical or adaptive capability programs manage learning content workflows version control and metadata tagging aligned with the Academys content governance standards.

• You will track analyse and report key learning KPIs such as participation rates time to certification completion learner satisfaction and impact metrics support the creation and maintenance of consolidated dashboards for internal and external reporting.

• You will work closely with analytics and governance leads to ensure data integrity and to translate insights into recommendations for improvement contribute to the Service Academys shift toward a performance-driven learning culture by connecting learning data to business outcomes.

• You will act as the operational point of contact for learners instructors and internal stakeholders to resolve issues and enable smooth execution of programs ensure that every learner interaction reflects the Service Academy brand and commitment to excellence.

• You will support communication enrolment and evaluation processes ensuring accessibility transparency and efficiency gather feedback and partner with the Learning Experience & Innovation team to improve the end-to-end learner journey.

• You will support the implementation of governance standards templates and operating procedures across the global learning network coordinate audits and reviews to ensure compliance with quality HSE and certification standards.

• You will maintain documentation repositories and knowledge bases that support continuous improvement and alignment ensure data privacy accessibility and security standards are met across systems and platforms.

• You will be responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

• Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold a bachelors degree.

• Should have 3 to 5 years of experience in learning operations learning administration or program management within a corporate or technical environment.

• Familiarity with the Cornerstone learning management system preferred transfer of a knowledge about other LMS systems can be accepted.

• Strong data orientation and able to work comfortably with Excel needed ability to work with Power BI or other analytics/reporting tools preferred.

• Proven ability to manage multiple priorities coordinate across regions and deliver operational excellence in a complex matrixed environment understanding of service and/or engineering business contexts (preferred).

• Passion for making learning efficient scalable and impactful detail-oriented and process-driven with a continuous improvement mindset collaborative and service-minded individual who thrives on helping others succeed.

• Curious about the intersection of technology data and human performance energized by building order clarity and flow within complex systems.

• Excellent communication organization and stakeholder coordination skills.

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